Card Operations Specialist: Unsecured Credit & Settlements

OCBC Indonesia; Tangerang; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Competitive compensation

Flexible benefits

Learning & development programs

Job summary

OCBC Indonesia is seeking a detail-oriented professional to support card operations, including processing new card applications, handling settlements, and managing various card-related transactions.

You will collaborate with risk, finance, and customer service teams to resolve complex issues, while gaining SME knowledge in unsecured credit and chargebacks through phased internal training.

Qualifications

• Associate’s or Bachelor’s degree in Economics, Business Administration, Accounting, or related field.
• Minimum 1 year of experience in banking operations, fintech, or card processing (preferred).
• Proficient in Microsoft Excel and ERP/CRM systems (preferred).
• Strong verbal and written communication in Indonesian and English (active English preferred).
• Detail-oriented, meticulous, and able to work under pressure with high targets.

Responsibilities

• Process New Card Applications accurately and in accordance with SOPs.
• Support operational card services including limit change requests, balance transfers, etc.
• Process financial transactions related to cards (billing, payments, refunds).
• Handle chargeback cases and card settlements per company procedures.
• Coordinate with other teams (risk, finance, customer service) to resolve operational issues.
• Learn and master SME-level domain knowledge in unsecured credit, chargebacks, and card settlement after stabilizing in initial tasks.
• Report operational findings or anomalies to supervisors for further action.

Skills

Excel

ERP/CRM systems

Bilingual Indonesian/English

Education

Bachelor’s or Associate degree in Economics/Business/Accounting

Tools

ERP/CRM systems

Job description

OCBC Indonesia is seeking a detail-oriented professional to support card operations, including processing new card applications, handling settlements, and managing various card-related transactions.

You will collaborate with risk, finance, and customer service teams to resolve complex issues, while gaining SME knowledge in unsecured credit and chargebacks through phased internal training.