Captain (F&B)

Thamrin Group; Palembang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hospitality group in Palembang is seeking a Captain (F&B) to lead their front-of-house team. The ideal candidate will have a passion for service excellence, strong leadership skills, and a minimum of 2 years of experience in restaurant service. Responsibilities include overseeing daily operations, managing team schedules, and ensuring high guest satisfaction. Join a vibrant team and make an impact in the F&B world!

Qualifications

• Minimum 2 years of experience in restaurant service with team leadership.
• Strong understanding of restaurant service flow and guest service standards.

Responsibilities

• Oversee daily service operations and ensure smooth service flow.
• Lead and delegate tasks to service team members.
• Handle guest concerns and ensure overall guest satisfaction.

Skills

Leadership

Communication

Coordination

Customer Orientation

Education

High School (SMA/SMK) in Hospitality or Culinary

Job description

About the Challenge

Are you a natural leader with a passion for hospitality and service excellence? Do you enjoy coordinating teams, managing operations, and ensuring that every guest receives the best experience possible? If you're detail-oriented, proactive, and ready to step up in the F&B world, we’d love to meet you!

As a Captain (F&B), you will lead the front-of-house team to ensure smooth service flow, high guest satisfaction, and proper coordination between staff to maintain the highest standards in restaurant operations.

Requirements:

• Minimum education High School (SMA/SMK), preferably majoring in Hospitality or Culinary

• At least 2 years of experience in restaurant service, with experience leading a small team

• Strong communication, coordination, and leadership skills

• In-depth understanding of restaurant service flow, team scheduling, and guest service standards

• Fast, responsible, able to handle guest complaints, and highly customer-oriented

Responsibilities:

• Oversee daily service operations and ensure smooth service flow between team and guests

• Lead, support, and delegate tasks to service team members

• Manage schedules and ensure proper staffing for peak hours

• Maintain high standards of cleanliness, readiness, and customer service

• Handle guest concerns and ensure overall guest satisfaction

Our selection procedure in a nutshell:

Our interview process is straightforward—just a few conversations with HR and our Users. If you want to become a part of our highly motivated and vibrant team, please click on the 'Apply for Position' button to send us your application! We are looking forward to hearing from you!