Canteen Business Manager (Jr.) (Tenant, Catering, Operations)

Pengiklan Anonim; Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading food service company in Indonesia is seeking a Canteen Business Manager (Jr.) to oversee operations, negotiate with tenants, and manage catering services. The ideal candidate has 4-8 years of relevant experience and a diploma or degree in a related field. Strong negotiation skills and effective communication with stakeholders are essential. This role offers an opportunity to manage a diverse team and enhance food service quality.

Qualifications

• 4–8 years in Leasing/Tenant Acquisition, Merchant Acquisition, Business Development, or Institutional/Corporate Catering Sales.
• Ability in tenant curation and negotiation; comfortable with POS systems.

Responsibilities

• Build a prospect pipeline and lead tasting sessions.
• Design meal packages/plans and manage service agreements.
• Maintain queue times under 5 minutes and manage service recovery.
• Conduct weekly audits for food safety and hygiene.

Skills

Tenant curation

Negotiation

Data analysis

On-ground execution

Effective communication

Education

Diploma (D3) or Bachelor’s Degree (S1) in Business, Management, Marketing, Communication, or Hospitality/Tourism

Job description

Canteen Business Manager (Jr.) (Tenant, Catering, Operations)

Tenant Acquisition & Curation: Build a prospect pipeline, lead tasting sessions and hygiene audits, negotiate revenue-sharing terms/contracts, and ensure menu rotation and variety.

Catering Sales (Routine & Events): Design meal packages/plans, manage the trial-to-subscription funnel, prepare proposals and service agreements for events, and oversee execution and quality control.

Promotion & Advertising: Develop campaign calendars, create promotional materials (posters, signage, official school WhatsApp content), and track redemption and ROI performance.

Daily Operations: Maintain queue times under 5 minutes, manage service recovery, perform POS and daily reconciliation, and ensure cleanliness of common areas.

Food Safety & Hygiene (Oversight): Implement six key pillars and CAPA, conduct weekly audits, and organize annual mock recalls.

School & Building Owner Relations: Conduct regular meetings, synchronize calendars and events, and ensure compliance with house rules.

Finance & Reporting: Calculate revenue sharing, issue invoices and manage collections, and prepare KPI dashboards (GMV, RS, capture rate, complaints, hygiene, events).

Team & Vendor Management: Lead a small team (operations/admin/cleaning) and coordinate with cleaning/pest control vendors according to SLA.

Recruitment & Training: Develop manpower plans, manage onboarding (14–30 days), maintain a training matrix, and schedule regular refresh sessions.

SOP Development & Implementation: Draft and publish SOPs (operations, POS, complaints, events, food safety), audit compliance, and update procedures based on CAPA findings.

Qualifications

Experience: 4–8 years in one of the following areas — Leasing/Tenant Acquisition (food hall/food court), Merchant Acquisition (delivery platforms), Business Development/Category Management (cloud kitchen), or Institutional/Corporate Catering Sales.

Proven Skills: Demonstrated ability in tenant curation and negotiation, leading tasting sessions and basic hygiene audits; comfortable working with POS systems and data analysis.

Education: Diploma (D3) or Bachelor’s Degree (S1) in Business, Management, Marketing, Communication, or Hospitality/Tourism.

Additional advantage: Background in Food Technology/Nutrition, HACCP/ServSafe/Halal certification, or training in Negotiation, Contracting, or B2B Sales.

Soft Skills: Taste-driven and assertive, fair negotiator, strong in on-ground execution, and effective communicator with schools and parents.