Campaign & Community Manager

PT Transcosmos Indonesia; Daerah Khusus Ibukota Jakarta; On-site; IDR 15.000 - 25.000; Full time

Job summary

PT Transcosmos Indonesia seeks a Campaign & Community Manager to lead digital marketing and community engagement strategies. The role involves developing innovative campaigns, managing community platforms, and creating engaging content to boost member activity. Ideal candidates will have a Bachelor's degree and 3-5 years of relevant experience in the digital marketing space.

Qualifications

• Minimum of 3–5 years of experience in digital marketing and community management.
• Proven track record in developing and executing successful digital marketing campaigns.
• Prior experience with WhatsApp community management is highly desirable.

Responsibilities

• Develop and implement innovative digital marketing campaigns.
• Manage and moderate community platforms including WhatsApp groups.
• Track and analyze key performance indicators related to campaign and community performance.

Skills

Strategic Thinking

Creative Thinking

Communication

Community Building

Analytical Skills

Technical Skills

Education

Bachelor's degree in Marketing, Communications, or a related field

Tools

Digital marketing tools

Email marketing platforms

Canva

Adobe Spark

Job description

Job Overview:
The Campaign & Community Manager is responsible for developing, implementing, and managing digital marketing campaigns and community engagement strategies across various platforms, including the company website, WhatsApp, and relevant social media channels. The primary objective is to increase member activity, build a vibrant community, and drive overall engagement.

Key Responsibilities

1. Campaign Development & Execution

Develop and implement innovative digital marketing campaigns to drive member acquisition, engagement, and retention.

Manage campaign budgets, timelines, and resources effectively.

Analyze campaign performance and provide data-driven recommendations for optimization.

Collaborate with cross-functional teams to ensure alignment and success of campaigns.

2. Community Management

Develop and execute strategies to foster a vibrant, active online community.

Manage and moderate community platforms, including WhatsApp groups, forums, and social media channels.

Respond to community inquiries, feedback, and concerns in a timely and professional manner.

Identify and nurture community advocates and influencers.

Organize and facilitate both online and offline community events and activities.

Monitor community sentiment and identify potential issues or crises proactively.

3. Content Creation & Curation

Create and curate engaging content for various platforms, including blog posts, articles, videos, and infographics.

Develop a content calendar to ensure consistent and relevant content delivery.

Optimize content for search engines and social media platforms.

Ensure all content aligns with brand guidelines and messaging.

4. Analytics & Reporting

Track and analyze key performance indicators (KPIs) related to campaign and community performance.

Generate regular reports on campaign results, community growth, and engagement metrics.

Leverage data insights to identify trends and opportunities for improvement.

Present findings and strategic recommendations to stakeholders.

Requirements

Education:

Bachelor's degree in Marketing, Communications, or a related field.

Experience:

Minimum of 3–5 years of experience in digital marketing and community management.

Proven track record in developing and executing successful digital marketing campaigns.

Experience managing and moderating online communities.

Prior experience with WhatsApp community management is highly desirable.

Skills:

Strategic Thinking: Ability to design and implement effective marketing and community strategies.

Creative Thinking: Strong ability to generate innovative and engaging campaign ideas.

Communication: Excellent verbal and written communication skills.

Community Building: Proven ability to build and sustain active online communities.

Analytical Skills: Proficiency in analyzing data and translating insights into actions.

Technical Skills:

Familiarity with digital marketing tools and platforms.

Experience using email marketing platforms (e.g., WA Official, email blast tools).

Basic graphic design skills (e.g., Canva, Adobe Spark) are a plus.

Personal Attributes:

Highly motivated and results-oriented.

Creative, innovative, and proactive.

Strong interpersonal and collaboration skills.

Able to work independently and in team settings.

Detail-oriented with strong organizational skills.

Passionate about building and engaging communities.

How many years' experience do you have as a Community Manager?

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

We offer integrated services including Omni Channel Contact Center & Business Process Outsourcing from Bank & Finance, Social Networking Services, E-Commerce or Digital Marketing Services like Website & Apps Development, Digital Ads & KOL, and Social Media Management.

At TCID, we combine skilled professionals with cutting-edge technology to deliver exceptional services.

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

We offer integrated services including Omni Channel Contact Center & Business Process Outsourcing from Bank & Finance, Social Networking Services, E-Commerce or Digital Marketing Services like Website & Apps Development, Digital Ads & KOL, and Social Media Management.

At TCID, we combine skilled professionals with cutting-edge technology to deliver exceptional services.