CALL CENTER REPRESENTATIVE

Job Title: Call Centre Operator

Minimum Qualifications:

• Experience working in a call center or customer-support role
• Strong active-listening and verbal-communication skills
• Proficiency in problem-solving
• Ability to multitask and manage time effectively
• Expertise in conflict resolution
• Experience in customer sales min. 2 years
• Able to work in a team
• Applicant must be willing to work in North Jakarta

Job Descriptions:

• Handle volume of inbound and outbound calls in a timely manner.
• Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary.
• Identify customer needs, research issues, resolve complaints, and provide solutions.
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team.
• Recommend improvements for systems and processes to boost organizational efficiency.
• Memorize scripts for products and services, and refer to them during calls.
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
• Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate.
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality.
• Create and maintain record of daily problems and remedial actions taken, using call-center database.
• Leverage data and insights gathered by the call center to recommend and influence process improvements.