Call Center - Credit Card

DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W).

Responsibilities:

• Responsible for providing phone banking services to customers to achieve individual goals & targets & Service Levels of Customer Service Centre
• Follow up on customers' outstanding requests, if any, and ensure resolution and excellent customer experience
• Adhere to professional standards of behavior & conduct in dealing with customers and fellow staff
• Ensure accuracy and compliance in all areas

Requirements:

• Good time management and prioritization skills
• Problem solving and decision making skills
• Ability to focus on details and validation of information
• At least 1 year of experience in a Contact Centre environment or other client service related occupation
• Experience in handling credit cards

We regret that only shortlisted applicants will be contacted for interviews.