Call Center Agent - Semarang (BCA) (2)

PT. INFOMEDIA NUSANTARA; Kota Semarang; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

An established industry player is seeking a dedicated Call Center Agent to join their team in Semarang. In this full-time, on-site role, you will be the first point of contact for customers, ensuring their inquiries are handled with care and professionalism. Your ability to resolve issues and provide guidance on products and services will be key to maintaining high customer satisfaction levels. If you thrive in a dynamic environment and possess excellent communication skills, this opportunity is perfect for you to make a difference in customer experiences.

Qualifications

• Experience as a Customer Service Representative and providing Customer Support.
• Strong Customer Satisfaction and Interpersonal Skills.

Responsibilities

• Handle incoming customer inquiries and provide support through phone calls.
• Ensure high levels of customer satisfaction by resolving issues.

Skills

Customer Service

Interpersonal Skills

Computer Literacy

Verbal Communication

Written Communication

Multitasking

Time Management

Education

Diploma (D3)

Job description

Job Description

This is a full-time on-site role for a Call Center Agent located in Semarang. The Call Center Agent will be responsible for handling incoming customer inquiries and providing support through phone calls. They will ensure high levels of customer satisfaction by resolving issues, answering questions, and providing guidance on various products and services. The Agent will work closely with team members and use computer systems to log and track customer interactions.

Qualifications

• Experience as a Customer Service Representative and providing Customer Support

• Strong Customer Satisfaction and Interpersonal Skills

• Proficiency in Computer Literacy

• Excellent verbal and written communication skills

• Ability to multitask and manage time effectively

• Min D3