Call Center Agent

PT.Enseval Putera Megatrading Tbk; Jakarta Timur; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading trading company is seeking a Customer Support representative in East Jakarta. The role involves identifying customer needs, providing solutions, and ensuring satisfaction. Candidates must hold an Associate Degree and have good communication skills. Fresh graduates are encouraged to apply. This position is based in Kawasan Industri Pulogadung.

Qualifications

• At least 1 year of working experience in the related field; fresh graduates welcome to apply.

Responsibilities

• Identify and assess customer needs.
• Handle customer input and provide appropriate solutions within time limits.
• Troubleshoot common issues with the product or service.
• Work with the team to find solutions to customer complaints.

Skills

Good interpersonal skills

Strategic thinking

Verbal communication skills

Customer satisfaction oriented

Education

Associate Degree in any field

Job description

Responsibilities

• Identify and assess customer needs.
• Handle customer's input, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Troubleshoot common issues with a product or service.
• Work with the team and other departments to find appropriate solutions to customer complaints or needs.

Requirements

• Candidate must possess at least Associate Degree in any field.
• At least 1 year of working experience in the related field is required for this position; fresh graduate welcome to apply
• Have a good interpersonal skill, strategic thinking, verbal communication skills, and customer satisfaction oriented
• Placement: Kawasan Industri Pulogadung, East Jakarta