Call Back Team Leader

PT Hyundai Elevator Indonesia; Daerah Khusus Ibukota Jakarta; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

An established industry player is seeking a dedicated individual to oversee customer callbacks and ensure top-notch service delivery. This role involves monitoring callback reports, resolving technical issues, and leading a team to enhance customer satisfaction. With a commitment to innovation and excellence, this company has maintained its position as a leader in the elevator industry for years. Join a forward-thinking organization that values high-end technology and customer service, and be part of a team that strives for continuous improvement and success in the market.

Qualifications

• Minimum D3 or S1 education required.
• 5+ years of experience in customer service or call center.

Responsibilities

• Monitor callback reports and ensure customer satisfaction.
• Find solutions to technical problems during callbacks.
• Manage the Callback Team effectively.

Skills

MS Office

Communication in English

Communication in Bahasa

Call Center Knowledge

Service Knowledge

Education

D3

S1

Job description

Requirement:

1. Formal Education Minimum D3 & S1
2. Excellent In MS Office
3. Proper Communication in English & Bahasa
4. Call Center & Service Knowledge to Customer
5. Min 5 years experience

Responsibility :

1. Receive callback reports and monitor
2. Ensure incoming callbacks are handled properly and ensure customers are satisfied with the performance of the support team (on time, on handling)
3. Finding solutions and solutions to technical problems in the callback call
4. Responsible for callback calls to be completed properly
5. Follow up to customer regarding outstanding AR
6. CallBack distribution, contact the relevant technician to come to the project for problem solving / contact the Depot Supervisor / Zone Manager when the technician cannot be reached
7. Report daily CallBack reports to the Operation Department Head etc.
8. Can handle Callback Team

Hyundai Elevator has continuously innovated to achieve values higher than what is expected from the elevator industry with high-end technology and design, smart operating systems, safety and environmental technology. In particular, Hyundai Elevator has maintained its position as the No.1 elevator installer for ten consecutive years in Korea. Hyundai Elevator will strive to be a global leader by sharing all created values with stakeholders. Established in 2013, PT Hyundai Elevator Indonesia (HELIN), is a subsidiary of Hyundai Elevator in Indonesia, providing after sales (service/maintenance and part repair) for Hyundai elevators, escalators and moving walkways in Indonesia.