Butler | Exclusive Collection (M/W) Club Med Resort Indonesia or overseas

Club Med; Kota Medan; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

Join a forward-thinking company that offers a unique blend of luxury and personalized service in a vibrant multicultural environment. As part of a dedicated team, you will play a crucial role in creating unforgettable experiences for guests, ensuring that every detail is attended to with the utmost care. This innovative firm is committed to sustainability and enhancing the comfort of its employees, providing you with the tools you need to thrive in your role. If you are passionate about hospitality and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Passionate about delivering high standards of service and luxury.
• Ability to personalize customer experiences and respond to feedback.

Responsibilities

• Ensure cleanliness and maintenance of accommodations throughout guests' stays.
• Personalize guest experiences by being attentive to their preferences.
• Check and prepare F&B services respecting service protocols.

Skills

Attention to detail

Customer service

Communication skills

Personalization of services

Tools

Professional equipment

Job description

Do you know Club Med?

We have nearly 70 resorts, open summer and winter, in 26 countries. We offer top-of-the-range vacations in the mountains and by the sea. Our customers are looking for happiness and freedom.

Why are you reading this ad? Because you want to be part of that little something extra that makes us different. You have the human and professional skills we're looking for.

Your working environment

Evolve in a working environment where comfort rhymes with performance: we are committed to equipping our employees with quality professional equipment offering greater autonomy and ease of use. Our pioneering spirit encourages us to adopt innovations that enhance the working comfort of our teams and enable them to focus on what's essential: customer relations. Each of our Resorts is home to a dozen different nationalities, not only among our customers but also among our employees, giving us the opportunity to develop through contact with multiple cultures! Club Med's daily commitment to the planet is reflected in the many commitments made by our Accommodation and Reception departments, which we hope to extend to the majority of our Resorts, such as the reduction in the use of plastic, the introduction of glass bottles or aluminum flasks, etc.

You are

• An ambassador of luxury: you're passionate about your job, you're attentive to the smallest detail and you embody the very highest standards.
• A personality open to others: you enjoy human contact and sharing emotions.
• An experience creator. You know and surprise our customers, you personalize your attentions and make them feel unique.

You will

• Benefit from quality professional equipment and innovations to ensure working comfort and greater autonomy.
• Prior to the arrival of G.Ms, check that the entire Villa or Chalet apartment is ready (interior and exterior cleanliness and proper functioning of equipment in accordance with known customer standards and preferences).
• Ensure the cleaning and maintenance of the Villa or Chalet throughout the stay (daily maintenance, blanket service, resetting between 2 families).

Personalize The Customer Experience

• Be sensitive to guests' wishes, preferences and habits, and take them into account systematically and discreetly throughout their stay.
• Pay special attention to children, giving them special consideration, adapted to their ages and nationalities.
• Receive customer feedback with tact and elegance and pass it on to his or her manager, proposing solutions.

Provide F&B Services

• Check the set-up and preparation of F&B services (breakfast & snacks, à la carte dinners, room service, etc.) and those not included (lunch, barbecues, cocktails, etc.), respecting service protocols, HACCP standards, service standards and G.M preferences.
• Provide "Majordome" F&B services (included or à la carte), including preparation, cooking, dressing, service and clearing.

When you join Club Med Exclusive Collection, you'll experience a new kind of luxury. One that combines refinement, attention to detail and consideration for each and every one of our guests with the kindness, simplicity, genuine relationships and legendary conviviality of Club Med. A luxury centered, above all, on people and experiences.

All our positions are open to people with disabilities.