Business Relationship Manager (Manado) - Zurich Asuransi Indonesia

Zurich; Manado; Remote; USD 15.000 - 25.000; Full time

Job summary

A leading insurance company is seeking a Relationship Manager in Manado, Indonesia. You will develop and manage relationships with distribution partners, ensuring their success while meeting financial targets. This role requires engagement in new business prospects and relationship-building to enhance service delivery and portfolio growth.

Qualifications

• Strong understanding and trust-based relationship with distribution partners.
• Experience in financial services or related industry.
• Engagement in achieving retention and new business objectives.

Responsibilities

• Builds and maintains relationships with distribution partners.
• Conducts meetings to evaluate improvements and solutions.
• Engages in new business tenders and presentations.

Skills

Relationship Management

Communication

Business Development

Data Integrity

Job description

Job Summary

Develops and manages the relationship with distribution partners on a global, regional, or local level. Ensures retention and growth of the existing portfolio and improvements in service levels. Identifies opportunities and steers business through the engagement of relevant experts within Zurich. Actively prospecting and incorporating distribution partners to build a distribution network.

Job Accountabilities - Key Accountabilities

1. Builds and maintains a strong understanding, working, and trust-based relationship with distribution partners.
2. Conducts regular meetings with distribution partners to discuss current solutions and evaluate improvement potential.
3. Meets the annual financial and operational targets set for their portfolios (e.g., retention, new business objectives).
4. Fully engages in new business tenders and presentations as required.
5. Develops and nurtures relationships with key customer contacts.
6. Adheres to standard sales approaches and tools and adopts the agreed format for pipeline management.
7. Acts as the distribution partner's single point of entry into Zurich, taking overall responsibility and escalating issues as required, while facilitating relationships with other Zurich subject matter experts.
8. Establishes a consistent view of the customer across all Zurich businesses and institutionalizes customer relationships at all appropriate functions and levels.
9. Maintains oversight of service delivery to ensure service expectations are fulfilled; takes actions to enforce and reinforce partners' focus across teams.
10. Maintains data integrity within relevant systems.
11. Provides input and contributes to the enhancement of Zurich products and services when required.

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We focus on the positives and constantly ask, "What can go right?"

We are an equal opportunity employer who values the uniqueness of each employee—this diversity makes our team strong!
Join us as we explore new ways to protect our customers and the planet.

Additional Details

• Location(s): ID - Manado
• Remote working: Yes
• Schedule: Full Time
• Recruiter name: Cindy Larissa
• Closing date: [Insert closing date]