Business Relationship Manager (Manado) - Zurich Asuransi Indonesia

婵物捨; Manado; Remote; IDR 300.000.000 - 500.000.000; Full time

Job summary

A leading company is seeking a professional to develop and manage relationships with distribution partners. This role involves ensuring the growth of the existing portfolio, engaging in new business tenders, and maintaining oversight of service delivery. The ideal candidate will focus on building trust and addressing issues effectively within the company's operational framework.

Responsibilities

• Builds and maintains relationships with distribution partners.
• Conducts regular meetings to evaluate solutions and improvements.
• Meets annual financial and operational targets.

Job description

Job Summary

Develops and manages relationships with distribution partners on a global, regional, or local level. Ensures retention and growth of the existing portfolio, along with improvements in service level. Identifies opportunities and steers business through engaging relevant experts within Zurich. Actively prospecting and incorporating distribution partners helps build a distribution network.

Job Accountabilities - Key Accountabilities

1. Builds and maintains a strong understanding, working, and trust-based relationship with distribution partners.
2. Conducts regular meetings with distribution partners to discuss existing solutions and evaluate potential improvements.
3. Meets the annual financial and operational targets set for their portfolios (e.g., retention, new business objectives).
4. Fully engages in new business tenders and presentations as required.
5. Develops and nurtures relationships with key customer contacts.
6. Adheres to standard sales approaches and tools, and adopts the agreed format for pipeline management.
7. Acts as the distribution partner's single point of entry into Zurich, taking overall responsibility and escalating issues as needed; facilitates relationships with other Zurich subject matter experts.
8. Establishes a consistent view of the customer across all Zurich businesses and institutionalizes customer relationships at appropriate levels.
9. Maintains oversight of service delivery to ensure expectations are fulfilled; takes actions to reinforce partners' focus across teams.
10. Maintains data integrity within relevant systems.
11. Provides input and contributes to the enhancement of Zurich products and services when required.

Why Zurich

At Zurich, we think outside the box and challenge the status quo. We focus on positives and constantly ask, "What can go right?"

We are an equal opportunity employer who values each employee's uniqueness—making our team great! Join us as we explore new ways to protect our customers and the planet.

• Location(s): ID - Manado
• Remote working: Yes
• Schedule: Full Time
• Recruiter name: Cindy Larissa
• Closing date: [Not specified]