Business Process Management Specialist

Meratus Group; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 15.000.000 - 25.000.000; Full time

Job summary

A leading integrated maritime and logistics operator in Indonesia seeks a Business Process Management Specialist. This role involves leading the design and optimization of maritime workflows, driving excellence in vessel chartering and asset management. Ideal candidates will possess strong analytical skills, a track record in shipping operations, and be proficient in BPM methodologies.

Qualifications

• Minimum 5 years in shipping operations or fleet management.
• Proven track record delivering BPM, Lean, or Six Sigma projects.
• Deep understanding of charter-party contracts and procurement procedures.

Responsibilities

• Lead end-to-end design and optimization of maritime workflows.
• Define and govern lifecycle processes for vessels and land-based assets.
• Analyze and optimize fuel procurement and consumption-monitoring workflows.

Skills

Analytical mindset

Stakeholder management

Communication

Education

Bachelor's degree in Maritime Studies

Bachelor's degree in Industrial Engineering

Bachelor's degree in Logistics

Tools

BPM methodologies

Process-mapping software

Job description

Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers.

At Meratus, we are committed to digitalization, innovation, and transformation, ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our customer-centric approach and agile operations empower businesses to navigate complex supply chain challenges with confidence.

We take pride in fostering a dynamic and inclusive workplace, where talented professionals can thrive and contribute to shaping the future of maritime logistics. Join us and be part of a team that is redefining industry standards while making a meaningful impact on global trade and sustainability.

Position Overview

Business Process Management Specialist

As the Business Process Management Specialist – Asset Charter at Meratus Group, you will lead the end-to-end design, optimization, and governance of our maritime workflows. You’ll own process excellence for vessel chartering, fleet operations, asset management (sea & land), workshop activities, crewing, and bunkering—embedding best-in-class methodologies and digital tools to drive compliance, efficiency, and cost effectiveness across the organization.

Key Responsibilities

Chartering & Fleet Operations

• Map, standardize and continuously improve time-charter, voyage-charter, and spot-charter processes
• Partner with Commercial and Legal teams to enforce charter-party compliance and mitigate contractual risks

Asset Management

• Define and govern lifecycle processes for vessels and land-based assets, from preventive maintenance to decommissioning
• Deploy digital asset-management solutions for real-time visibility, inspection tracking, and performance analytics

Bunkering Operations

• Analyze and optimize fuel procurement, delivery scheduling, and consumption-monitoring workflows
• Collaborate with Procurement and Technical teams to qualify bunker suppliers, ensure fuel quality, and control costs

Process Governance & Compliance

• Establish and maintain a process-governance framework aligned with IMO, MARPOL, and local regulations
• Conduct regular audits, gap analyses, and risk assessments to drive corrective actions and SOP updates

Cross-Functional Collaboration & Training

• Serve as the central liaison across Fleet, Technical, Procurement, Finance, and Legal functions to align process improvements
• Design and facilitate workshops, training sessions, and documentation to cultivate process ownership and CI culture

Performance Monitoring & Reporting

• Define, track, and report KPIs for chartering cycle times, asset utilization, bunkering variance, and operational turnaround
• Produce monthly dashboards and present insights to senior management to inform strategic decisions

Qualifications

• Bachelor’s degree in Maritime Studies, Industrial Engineering, Logistics, or related discipline
• Minimum 5 years in shipping operations, chartering, bunkering, fleet management, or process-optimization roles
• Proven track record delivering BPM, Lean, or Six Sigma projects in a maritime or asset-intensive environment

Technical Skills

• Proficiency with BPM methodologies and tools (Lean, Six Sigma, process-mapping software)
• Deep understanding of charter-party contracts, voyage planning, and bunker procurement procedures
• Familiarity with asset-management systems, maintenance planning, and performance analytics

Soft Skills

• Strong analytical mindset with an ability to translate data into actionable improvements
• Excellent communication, facilitation, and stakeholder-management capabilities
• Self-starter who thrives in cross-functional teams and champions a culture of continuous improvement