Business Process Management Manager

Meratus Group; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading integrated logistics operator in Indonesia seeks a Business Process Management Manager to standardize and enhance operational processes across fleet and crew management. The ideal candidate will have a bachelor's degree and significant experience in process management and operational excellence. This role includes leading improvement initiatives and integrating digital solutions to increase efficiency in line with the company's strategy.

Qualifications

• Minimum 8-10 years in business process management.
• Exposure to shipyard/workshop operations or fleet management.
• Professional certifications like Lean Six Sigma or PMP are beneficial.

Responsibilities

• Develop and maintain BPM framework and policies.
• Conduct end-to-end process mapping and re-engineering.
• Lead process improvement initiatives to enhance service quality.

Skills

Business process management

Operational excellence

Lean Six Sigma

Team leadership

Education

Bachelor's degree in Industrial/Mechanical/Marine Engineering

Tools

BPM tools (BPMN, Visio, FIGMA)

Microsoft Dynamics 365

Job description

About The Job Business Process Management Manager

Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers.

At Meratus, we are committed to digitalization, innovation, and transformation, ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our customer-centric approach and agile operations empower businesses to navigate complex supply chain challenges with confidence.

We take pride in fostering a dynamic and inclusive workplace, where talented professionals can thrive and contribute to shaping the future of maritime logistics. Join us and be part of a team that is redefining industry standards while making a meaningful impact on global trade and sustainability.

Position Overview: This role ensures that workshop operations, fleet management, and crew management processes are standardized, efficient, compliant, and aligned with MTM Group strategy.

Responsibilities

• Develop and maintain BPM framework, standards, and policies across MWK, MSM, and MCT
• Conduct end-to-end process mapping, documentation, and re-engineering for
• MWK: Ship repair, conversion, and technical workshop operations.
• MSM: Fleet maintenance, docking, and technical management.
• MCT: Recruitment, certification, deployment, and crew welfare.
• Lead process improvement initiatives (Lean, Six Sigma, Kaizen) to reduce turnaround time, minimize waste, and enhance service quality
• Oversee BPM-related projects from inception to completion, ensuring timelines, budgets, and deliverables are achieved
• Integrate digital solutions (ERP, workflow automation, RPA) to support workshop, fleet, and crew operations
• Establish KPIs and dashboards to monitor workshop efficiency, vessel uptime, and crew readiness
• Ensure compliance with regulatory standards such as ISM, SOLAS, MARPOL, STCW, MLC 2006, and ISO requirements

Requirements

• Bachelor's degree in Industrial/Mechanical/Marine Engineering, Maritime Operations, Business Administration, or related field
• Minimum 8-10 years in business process management, operational excellence, or transformation roles
• Exposure to at least two of the following: shipyard/workshop operations, fleet management, or crew/manning operations
• Professional certifications (Lean Six Sigma, PMP, ISO Auditor) are an advantage
• Proficiency in BPM tools (BPMN, Visio, FIGMA)
• Knowledge of ERP systems (e.g., Microsoft Dynamics 365) and maritime regulations

Disclaimer: Meratus is committed to ethical hiring practices. Please note that our recruitment process is free of charge. We do not request any payment from candidates at any stage of the recruitment process. Beware of fraudulent job offers in our name.

Meratus is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive workplace where everyone can thrive.