Business Process Improvement Head

Responsibilities

1. Manage the overall project by leading Project Initiating, Planning, Execution, Monitoring & Controlling, Closing.
2. Initiating (e.g., project charter, stakeholder analysis)
3. Planning (e.g., WBS, schedule, budget)
4. Execution (e.g., resources, tasks, deliverables, managed quality, progress management, risk & issue management, stakeholder management, communication)
5. Monitoring & Controlling (e.g., managed scope, managed schedule, managed cost, KPI tracking)
6. Closing (e.g., handover, reporting, lesson learned and continuous improvement)
7. Initiate and facilitate meetings between stakeholders (internal and external) to accelerate decision making and issue solving.
8. Drive change management activities, focusing on stakeholders incl. fostering good communication and strong collaboration.
9. Provide hands-on support for process improvement, organization design and restructuring initiatives.
10. Propose improvement initiatives that align with the company's target objectives.

Requirements

1. 7+ years of relevant managerial experience, preferably from an ex-consulting firm.
2. Proven experience in leading large-scale technical (System Implementation) and non-technical projects (Operation Excellence or Business Process Reengineering), preferably in the insurance industry.
3. Experience in the System Implementation Lifecycle, from requirement definition, design, development, testing, deployment, and post-go-live support.
4. Experience in process improvement, organization design, and restructuring initiatives.
5. Proven experience in successful change management, particularly in operating model redesign.
6. Experience in proposal creation and cost-benefit analysis.
7. Knowledge of end-to-end business process analysis, market and industry trends, preferably in the insurance industry.
8. Expertise in stakeholder engagement, communication strategy, and managing resistance to change.
9. Fluent in English for both speaking and writing.