Business Operations Associate (Jakarta Based)

BTSE; Jakarta Pusat; On-site; IDR 180,000,000 - 360,000,000; Full time

Benefits offered by this job

Competitive total compensation package

Various team-building programs and CEO

Job summary

BTSE is seeking a Business Operations Specialist to streamline daily operations and drive cross-functional projects by connecting Product, Tech, and Marketing. Leverage PMO, Business Analysis or Product Planning experience in fintech/crypto/banking to build operational frameworks, manage vendors, handle incidents, and create dashboards showing performance.

The role requires proactive problem-solving, strong communication, and the ability to turn data into clear progress updates for coworkers,

Qualifications

• Bachelor’s degree in business, engineering, finance, tech/IT, or related field.
• 3–5 years in PMO, business analysis, or product planning.
• Experience in crypto-exchange, fintech, or banking is preferred.
• Strong ability to build frameworks, gather information, and monitor outcomes.
• Excellent presentation and communication skills with stakeholders.

Responsibilities

• Collaborate with Product, Tech, Customer Service, and Marketing to improve operational efficiency.
• Coordinate cross-unit tasks to ensure timely project delivery and transparent updates.
• Maintain SOPs to safeguard service quality and continuity.
• Support product deployment, track launches, and measure feature adoption.
• Prepare updates on milestones, metrics, and initiatives for leadership.
• Monitor systems and admin portals to detect anomalies and drive improvements.
• Oversee vendor onboarding and ongoing performance management.
• Lead BI initiatives with dashboards to monitor operational performance.

Skills

Project management

Cross-functional collaboration

Stakeholder communication

Data-driven decision making

Vendor management

Education

Bachelor’s degree in Business/Engineering/Finance/Tech or related field

Job description

About BTSE

BTSE Group is a global leader in fintech and blockchain technology, anchored by three core

About BTSE

BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more. We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner.

About The Opportunity

We are looking for a Business Operations Specialist to keep our daily operations running smoothly and drive cross-functional projects forward by connecting our Product, Tech, and Marketing teams. In this role, you will use your background in PMO, Business Analysis, or Product Planning within the fintech, banking, or crypto sectors to build operational frameworks, manage vendors, handle incidents, and create dashboards to track performance. The ideal candidate is a proactive problem solver with excellent communication and presentation skills, capable of turning data into clear progress updates for our coworkers, stakeholders, and leadership team.

Responsibilities

• Cross-Functional Collaboration: Collaborate effectively with Product, Technology, Customer Service, and Marketing departments to support operational efficiency.
• Operational Coordination: Align tasks and deliverables across multiple business units to ensure timely project execution and transparent communication.
• Process Oversight: Maintain and monitor standard operating procedures (SOPs) to safeguard service quality and operational continuity.
• Product Deployment Support: Partner with internal teams to facilitate the successful launch and tracking of new products and feature.
• Stakeholder Reporting: Prepare and distribute comprehensive updates regarding project milestones, operational metrics, and key initiatives.
• Incident Management & System Monitoring: Monitor administrative portals and system dashboards for anomalies, managing incidents to resolution and suggesting system enhancements.
• Vendor Management: Supervise the vendor onboarding process and oversee ongoing vendor performance management.
• Business Intelligence Initiatives: Initiate the creation, deployment, and ongoing monitoring of operational performance dashboards.

Requirements

• Bachelor’s degree in Business, Engineering, Finance, Tech/IT, or a related field that sharpens your analytical and problem-solving skills.
• 3–5 years of working experience as a PMO, Business Analyst, or in Product Management/Product Planning.
• Previous working experience in a crypto-exchange, fintech, or banking environment.
• Strong project management skills to interact with different stakeholders, collect information, build up frameworks, and follow through on the execution and monitoring of outcomes.
• Excellent presentation and communication skills, with the ability to clearly convey ideas to stakeholders, the leadership team, and coworkers.
• Comfortable with system monitoring, dashboard creation, and utilizing admin portals to identify operational anomalies.

Nice to Have

Prior experience working specifically within a crypto-exchange company in a PMO, Business Analyst, or Product Planning role.

Perks & Benefits

• Competitive total compensation package
• Various team-building programs and company events
• And many more!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.