Business Operation Specialist (Mandarin Speaker)

PT. Indonesia Fintopia Technology; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading fintech company in Jakarta is seeking a Mandarin-speaking Business Operation Executive. You will bridge local and regional teams, ensuring smooth operations and effective communication. The ideal candidate has a Bachelor's degree and is fluent in Mandarin and English, with strong communication skills and detail orientation. Join a dynamic team that values innovation and efficiency while providing critical support across various departments.

Qualifications

• Fluent in Mandarin (spoken and written) and good command of English.
• Strong communication and coordination skills.
• Detail-oriented, proactive, and willing to learn.

Responsibilities

• Support cross-department communication between Indonesia and HQ teams.
• Translate and interpret business documents and meetings.
• Prepare and maintain data, reports, and documentation.

Skills

Fluent in Mandarin

Good command of English

Strong communication skills

Detail-oriented

Proactive

Education

Bachelor’s Degree

Tools

Excel

SQL

Job description

About the Role
We’re looking for a Mandarin-speaking professional to join our fast-growing fintech company, part of the Fintopia Group, a multinational organization with operations across Asia, Latin America, and Africa.
As a Business Operation Executive, you will act as a key bridge between our local and regional teams, supporting daily operations, communication, reporting, and data activities across multiple departments such as Collection, Telemarketing, Customer Service and Quality Control.

This position offers the flexibility to match your strengths and interests while contributing to an innovative and dynamic fintech environment.

Key Responsibilities

• Support cross-department communication between Indonesia and HQ teams (Mandarin–English–Bahasa)
• Translate and interpret business documents, reports, and meetings
• Prepare and maintain data, reports, and documentation to support daily operations
• Coordinate ongoing projects and ensure timely completion of business initiatives
• Participate in process improvement and efficiency enhancement across departments

Basic Qualifications

• Bachelor’s Degree in any field
• Fluent in Mandarin (spoken and written) and good command of English
• Strong communication and coordination skills
• Detail-oriented, proactive, and willing to learn new systems or processes
• Ability to work in a fast-paced, multinational environment

Preferred (Strong Plus) Qualifications

These skills are not mandatory but will be considered a significant advantage:

• Bachelor’s degree in Finance, Management, or Data-related fields
• 1+ year experience in collection operations (preferably in fintech or financial services)
• Data Analysis: Proficient in Excel/SQL, able to interpret dashboards and identify optimization points
• Process Management: Understand the collection process flow (M0–M2) and capable of proposing SOP improvements
• System Operation: Familiar with collection systems, training platforms, or data dashboard tools

Fintopia is a multinational fintech company operating across Asia, Latin America, and Africa, providing innovative and inclusive financial solutions powered by advanced AI and big data technology. In Indonesia, Fintopia operates through Easycash, a leading OJK-licensed P2P lending platform that connects millions of borrowers and lenders. Since 2017, Easycash has disbursed over 77 trillion IDR in loans to more than 8 million borrowers, earning numerous national awards for innovation, digitalization, and contribution to financial inclusion.