Business Operation Manager

PT GTech Digital Asia; Jakarta Pusat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading technology firm in Jakarta is seeking an Operations Manager to oversee daily operational processes, lead cross-functional teams, and ensure compliance with regulatory standards. The ideal candidate will have over 5 years of experience in operations management within the fintech sector and a strong analytical background. This position involves preparing reports and collaborating with teams to enhance operational effectiveness.

Qualifications

• Minimum 5 years of experience in operations management within the fintech or digital industry.
• Proven experience with regulatory compliance and industry standards.
• Experience managing relationships with payment processors and vendors.

Responsibilities

• Monitor and manage daily operational processes for accuracy and efficiency.
• Analyze operational metrics to identify trends and areas for improvement.
• Lead cross-functional teams to resolve operational issues.

Skills

Strong analytical skills

Excellent problem-solving skills

Interpersonal and communication skills

Ability to lead cross-functional teams

Education

Bachelor's degree in Business, Finance, Operations Management, or related field

Job description

- Monitor and manage daily operational transactional processes for accuracy and efficiency.

- Analyze operational metrics to identify trends and areas for improvement.

- Lead cross-functional teams to resolve operational issues.

- Ensure timely and accurate reconciliation of accounts and ledgers.

- Handle customer escalations related to operational issues.

- Conduct audits and risk assessments to ensure compliance.

- Coordinate with compliance teams to adhere to regulatory requirements.

- Prepare and present operational performance reports to senior management.

- Conduct root cause analysis of operational disruptions and implement corrective actions.

- Collaborate with product management teams to support product launches and enhancements.

- Ensure data integrity and security in all operational activities.

Job Description

The responsibilities are similar to the above points, emphasizing monitoring, analysis, leadership, compliance, reporting, and collaboration within operational functions.

Minimum Qualifications

- Bachelor's degree in Business, Finance, Operations Management, or related field.

- Minimum of 5 years of experience in operations management within the fintech or digital industry.

- Proven experience with regulatory compliance and industry standards.

- Strong analytical skills with the ability to analyze metrics and reports.

- Excellent problem-solving skills and attention to detail.

- Ability to lead and coordinate cross-functional teams.

- Strong interpersonal and communication skills.

- Experience managing relationships with payment processors and vendors.

- Knowledge of transactional processes and settlements & reconciliations.

- Ability to develop and enforce operational policies and procedures.

- Proven track record of handling customer escalations professionally.

- Experience in preparing and presenting reports to senior management.

- Understanding of root cause analysis and corrective action implementation.

Company Information

GTech is a technology company based in Jakarta, Indonesia, focusing on investing in technology solutions that enhance customer experiences online and offline, aiming to boost revenue growth. Led by CEO Ariadi Anaya, GTech employs around 80 professionals across Indonesia, Singapore, and China.