Business Development Specialist, Surabaya

DSV - Global Transport and Logistics; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Engagement Manager to enhance client relationships and drive business growth. This role involves managing key accounts, conducting business reviews, and identifying new opportunities within the territory. You will collaborate closely with operations to ensure compliance and quality performance while supporting the company's commitment to sustainability and inclusivity. If you are passionate about delivering exceptional customer experiences and thrive in a dynamic environment, this is the perfect opportunity to advance your career and make a significant impact in the transport and logistics sector.

Qualifications

• Strong experience in managing customer relationships and business growth.
• Ability to analyze business opportunities and risks effectively.

Responsibilities

• Manage commercial relationships and ensure customer satisfaction.
• Conduct business reviews and propose objectives for accounts.

Skills

Customer Relationship Management

Business Analysis

SOP Implementation

Process Monitoring

Collaboration Skills

Education

Bachelor's Degree in Business or related field

Tools

MS Dynamics

CRM Software

Job description

Job Req Number: 78550
Time Type: Full Time

Work Location: IDN - Surabaya, Plaza BRI unit 1204

Job Description:

Customer Engagement

• Manage a favorable commercial relationship with assigned account that will promote customer satisfaction, business growth and profitability.
• Ensure all assigned accounts are managed and developed in line with the established corporate/regional strategies and all key performance indicators stipulated in the contract are fulfilled.
• Conduct business reviews, analyze and identify business opportunities, potential risks and make appropriate recommendations to management.
• Responsible for a smooth business implementation and handover of SOPs to operations and ongoing monitoring of compliance.
• Ensure compliance with operational processes by performing process monitoring and close follow-up with respective parties.
• Propose objectives for each assigned account(s).
• Assure successful client integration: implementation collaboration with operation teams.

Accounts Management

• Attend monthly/quarterly/annual customer review meetings.
• Ensure monthly/quarterly/annual Business Review meetings take place, are well-prepared and all relevant stakeholders involved in a timely manner.
• Ensure minutes from Monthly, Quarterly and Yearly Business Review Meetings are distributed to all relevant stakeholders (Products, Regions) and corrective actions are followed up for Country Key Accounts and sizeable Country Accounts where applicable.
• Ensure any concerns and/or complaints from customers are timely escalated to all relevant stakeholders (Products, Regions).
• Assure successful client integration: implementation collaboration with operation teams.

Opportunity Management

• Establish and develop new business opportunities with potential customers in the assigned territory and with assigned/named targets: A, B, C segment customers (profitable type of targets).
• Achieve monthly opportunities target as per agreed.
• Ensure all opportunities are created and tracked through CRM.
• Ensure all Country RFQ opportunities follow the Tender Management process including timely pre-RFQ strategy and alignment with Product.
• Align and agree on strategic bid prioritization with product and/or Global/Regional team.
• Ensure RFI & RFQ post-bid analysis is created and shared and corrective actions are aligned and agreed.

Quality & Performance Management

• Maintain continuous close collaboration with operations team to contribute to performance excellence and/or quality improvement programs for all assigned accounts.
• Perform quality and timely update and maintenance of the data in Sales system (MS Dynamics) and monitor use of Customer Applications.
• Assist Finance to achieve the desired DSO target.

Additional Tasks:

• Any other job-related tasks as assigned by the superior.
• Adherence to the Code of Conduct policy of the DSV Group.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and is committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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