Business Analyst

PT Bank Digital BCA (BCA Digital); Daerah Khusus Ibukota Jakarta; On-site; IDR 50.000.000 - 90.000.000; Full time

Job summary

An established industry player is seeking a Process Improvement Specialist to enhance operational efficiency and customer service in the banking sector. In this role, you will identify inefficiencies, develop streamlined processes, and utilize data analytics to drive improvements. The ideal candidate will have a strong background in process improvement, excellent analytical and problem-solving skills, and a keen understanding of banking regulations. This is a fantastic opportunity to contribute to a forward-thinking organization dedicated to continuous improvement and excellence in customer service.

Qualifications

• 1-3 years experience in process improvement in banking or financial services.
• Strong analytical skills with proficiency in data analysis.

Responsibilities

• Identify and document inefficiencies in existing processes.
• Develop streamlined processes to enhance customer service.

Skills

Analytical Skills

Problem-Solving Skills

Data Analysis

Process Mapping

Communication Skills

Collaboration

Business Management

Adaptability

Education

Bachelor's Degree in Business or Related Field

Tools

Data Analytics Tools

Job description

Responsibilities

• Identify, evaluate, and document existing processes to pinpoint areas of inefficiency and improvement opportunities.
• Ensure the alignment between business plan and the strategic plan of the Bank's activities.
• Develop and implement streamlined processes that enhance customer service, reduce operational costs, and ensure compliance with banking regulations.
• Utilize data analytics and reporting tools to assess process performance, identify bottlenecks, and recommend data-driven improvements.
• Foster a culture of continuous improvement, proactively seeking feedback from stakeholders and making necessary adjustments to processes.

Requirements

• Minimum 1-3 years of experience in process improvement or related roles in the banking or financial services sector.
• Strong analytical and problem-solving skills, with proficiency in data analysis and process mapping.
• Knowledge of banking regulations and compliance requirements.
• Ability to communicate and collaborate effectively.
• Understanding of business management & strategy.
• Able to prioritize appropriately and adapt quickly.
• Updated on economic and technological developments.
• Preference will be given to those with experience in the banking industry.