Branch Service & Operations Lead

3111 UOB Indonesia; Batam; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

3111 UOB Indonesia is seeking an individual to support branch managers in daily operations across our network in Indonesia. The role focuses on operations, staff coordination, revenue growth, and customer satisfaction.

The candidate will help ensure smooth branch performance and alignment with corporate standards. The successful candidate will also contribute to deepening client relationships and reducing attrition while upholding UOB's values and service commitments within the branch

Qualifications

• Back-up to branch managers in managing functions, staff, and daily operations of branches.
• Supports efforts to maximize revenue, sales, customer satisfaction, and minimize operational losses,
• Deepens existing relationships and minimizes customer attrition.

Responsibilities

• Back-up to branch managers in managing functions, staff, and daily operations of branches.
• Support efforts to maximize revenue, sales, customer satisfaction, and minimize operational losses.
• Deepen existing relationships and minimize customer attrition.

Job description

3111 UOB Indonesia is seeking an individual to support branch managers in daily operations across our network in Indonesia. The role focuses on operations, staff coordination, revenue growth, and customer satisfaction.

The candidate will help ensure smooth branch performance and alignment with corporate standards. The successful candidate will also contribute to deepening client relationships and reducing attrition while upholding UOB's values and service commitments within the branch