Branch Manager - Yogyakarta - Sagan

Ruangguru for Business; Daerah Istimewa Yogyakarta; On-site; USD 30.000 - 60.000; Full time

Job summary

An innovative education company is seeking a dynamic leader to drive sales and marketing initiatives within their branch. This role involves assessing market conditions, managing staff, and ensuring a high-quality customer experience. The ideal candidate will have a Bachelor’s degree and 1-3 years of leadership experience in sales or business operations, preferably in the education sector. Join a forward-thinking organization that is dedicated to improving educational outcomes and providing valuable learning experiences to students.

Qualifications

• 1-3 years of leadership experience in Sales & Marketing or Business Operations.
• Detail-oriented with good communication skills in Bahasa Indonesia and English.

Responsibilities

• Direct sales and marketing initiatives in the branch.
• Oversee customer experience and manage branch staff.
• Collaborate with the Sales and Product Teams.

Skills

Sales & Marketing Leadership

Communication Skills

Customer Service Focus

People Management

Detail-oriented

Education

Bachelor’s Degree

Job description

Ruangguru is a tech-enabled education company that provides a one-stop learning experience for students to have better access to quality content and services. Ruangguru has allowed students to access better quality educational content in the form of learning videos, question banks, test-prep materials, and study notes. The Ruangguru platform has been proven to not only help families reduce the cost of education but also improve student outcomes.

Job Descriptions

1. Direct all sales and marketing initiatives in the branch.
2. Assess local market conditions, identify current and prospective sales opportunities.
3. Assess competitors’ pricing and sales initiatives.
4. Achieve goals and metrics (NPS, improve grades).
5. Collaborate with the Sales Team to drive sales.
6. Oversee all facilities and operational aspects, including product distribution (modules, merchandise, app access).
7. Oversee customer experience (end-to-end customer journey).
8. Coordinate and manage branch staff (admin, teachers, security, office staff).
9. Collaborate with the Product Team on application-related matters.
10. Manage the academic process in the branch (scheduling, quality control, pedagogy, class ratings).
11. Preferably able to teach classes (Economics, Bahasa Indonesia, Physics) on an ad-hoc basis.

Job Requirements

1. Bachelor’s Degree from any major in a reputable university.
2. Preferably able to teach classes (Economics, Bahasa Indonesia, Physics) on an ad-hoc basis.
3. 1-3 years of leadership experience in Sales & Marketing, Business Development, or Business Operations (preferably in educational or startup companies).
4. Good communication skills in Bahasa Indonesia and English.
5. Detail-oriented and customer service focused.
6. Good knowledge of people management.
7. Some knowledge or experience in K-12 Education.