Branch Administration & Collections Specialist

Mandiri Utama Finance; Banjar; On-site; IDR 796,319,000 - 1,150,239,000; Full time

Job summary

Manulife Financial Corporation seeks a responsible professional for an in-office role focused on sales support and compliance. You will engage with branch personnel, deliver insurance and compliance training, and help drive performance while adhering to regulatory and company standards.

The role emphasizes teamwork, analytical thinking, and high integrity in a fast-paced environment. Prior experience in insurance, banking, or sales is valued, with opportunities for growth within the global team.

Qualifications

• Bachelor degree or above in finance, marketing, or economy; relevant experience acceptable.
• Proactive, with a sense of responsibility.
• Strong language and communication skills.
• Strong ability to observe, analyze and solve problems.
• Ability to work independently and with team orientation.
• Hard working and able to withstand high pressure.
• High political quality and moral cultivation with good conduct and company identity.
• Experience in insurance, banking, and sales preferred.

Responsibilities

• Comply with daily management and business quality regulations and attend trainings and meetings.
• Coordinate with branch bank personnel to promote sales and meet targets.
• Train bank staff on insurance demand planning, sales skills, product knowledge and compliance.
• Handle distribution/collection of documents and assist with claims and after-sales services.
• Report violations or risks and propose corrections or improvements.
• Complete other tasks assigned by superiors.
• Follow regulator rules and company/global rules.
• Follow company processes and departmental policies.
• Act in compliance with laws, ethics, and compliance regulations.
• Maintain integrity and avoid false financial notes or information.
• Maintain vigilance on risk control and compliance.

Skills

Communication skills

Analytical skills

Teamwork

Resilience/High pressure

Proactive attitude

Integrity

Education

Bachelor's degree in finance/marketing/economics

Job description

Responsibilities

• Comply with the company's daily management and business quality management regulations, participate in various trainings, conferences and early morning and evening meetings organized by the company, and fill in the activity management tools
• Be responsible for the cooperation and communication with relevant bank personnel at the branch offices under jurisdiction, and implement various publicity activities to promote sales and achieve performance targets
• Provide bank staff with training in insurance demand planning, sales skills, product knowledge and compliance requirements to enhance their sales performance and business quality
• Be responsible for the daily distribution and collection of various documents and security services, and assist relevant departments of the company to do a good job in claims and other after-sales services.
• Report violations or potential risks identified during the work and propose corrections or improvements in a timely manner
• Complete other tasks assigned by the superior.
• Comply with the rules and regulations established by the regulator
• Comply with the rules and regulations established by the company and with the regional & global rules and regulations confirmed by the company
• Comply with the business operations process established by the company or its department
• Act in compliance with national laws and regulations, corporate ethics codes and regulations of the compliance department
• Adhere to the principles of integrity and honesty. Avoid providing false financial notes or information to the company
• Keep a keen sense of risk control and compliance.

Requirements

• Bachelor college degree or above, those majored in finance, marketing, and economy are preferred, and those with relevant experience are also acceptable
• Proactive, with a sense of responsibility
• Strong language skills and communication skills
• Strong ability to observe, analyze and solve problems
• Ability to work independently and with the desire and ability to work in teams
• Hard working and able to withstand high pressure
• Having a high political quality and moral cultivation, with good conduct and a certain sense of identity with the company
• Those with experience in insurance, banking, and sales are preferred.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .

Modalidades de Trabajo

En la oficina

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