BPO - Customer Service Staff

PT GRAVITY GAME LINK; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A gaming company in Indonesia is seeking a dedicated individual for game monitoring, community management, and customer service roles. The ideal candidate will have experience in Esports or similar gaming environments, strong English skills, and the ability to manage a dynamic gaming community. This position offers competitive benefits, including annual leave and health insurance.

Benefits

Annual Leave

Manpower Insurance

Health Insurance (BPJS)

Religious Holiday Allowance

Office Supporting for Work Device and Tools

Qualifications

• Minimum 1 year experience in a similar field.
• Able to work on shift schedules and weekends.
• Good responsibility and dedication to work.
• Possesses knowledge in gaming experience.

Responsibilities

• Monitoring and supervision in the game.
• Organize and run events for the community.
• Perform Customer Service for billing related problems.
• Supervise and manage the gaming community.

Skills

Knowledge of Esport & game trends

English communication skills

Basic text editor software skills

Strong teamwork skills

Creative thinking

Education

Senior High School (SMA)

Tools

Microsoft Word

Excel

HTML

Job description

PT. Gravity Game Link is a game publisher in Indonesia, committed to delivering exceptional customer service and support. Our team is dedicated to creating a positive experience for our clients and their customers.

Job Description:

• Monitoring and supervision in the game
• Organize and run events for the community of players, both offline and/or online via social media.
• Perform Customer Service for Game & Billing Related Problems
• Handling player reports regarding technical and non-technical problems online games
• Supervise and manage the gaming community
• Perform localization on game scripts related
• Translation and Game Review (Additional when needed)

Requirements:

• Able to work on shift schedules and weekends
• Having knowledge/expertise about Esport & game trends
• Possesses knowledge/expertise in the Ragnarok Online game is a plus to be priority
• Good in English written/speaking skills to communicate with community and off-site teams.
• Education background minimum Senior High School (SMA)
• Minimum 1 year experience in a similar field
• Have high loyalty, responsibility and dedication to work
• Have broad knowledge in gaming experience
• Strong communication and team work skills.
• Thinks creatively and have good initiative
• Possesses basic ability to use text editor software, such as Microsoft Word, Excel, HTML, etc.

Employee’s Welfare:

• Annual Leave
• Manpower Insurance
• Health Insurance (BPJS)
• Religious Holiday Allowance

Office Supporting for Work Device and Tools. Comfortable and Enjoyable work environment