Boutique Manager/Store Manager

Passion Jewelry; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading luxury jewelry brand seeks a Store Manager to enhance team performance and ensure exceptional customer service. You will oversee day-to-day operations, manage inventory, lead a high-performing team, and create effective sales strategies. If you have a passion for luxury retail and proven leadership experience, join us for a dynamic work experience with a supportive environment and clear career advancement opportunities.

Benefits

Dynamic work environment

Career advancement opportunities

Competitive salary package

Qualifications

• Minimum of 2 years' experience as a Sales or Store Manager.
• Strong leadership and team development skills.
• Solid knowledge of store operations and luxury branding.

Responsibilities

• Create and manage store staff work schedules.
• Supervise store opening and closing activities.
• Provide coaching and direction to achieve sales targets.
• Monitor and evaluate store sales performance.
• Conduct competitor and market analysis.

Skills

Leadership

Customer Service Excellence

Sales Orientation

Organizational Skills

Problem Solving

Education

Bachelor’s degree

Job description

Are You a Sales-Driven Leader with a Passion for Luxury Retail?

We’re looking for a Store Manager / Boutique Manager to lead high-performing teams at our Diamond & Co boutiques / Passion Jewelry. This role is perfect for someone who thrives in a dynamic retail environment, understands luxury customer service, and is motivated to exceed sales targets through strong team leadership and operational excellence.

What You’ll Do:

Create and manage store staff work schedules to ensure optimal coverage for smooth daily operations.

Supervise store opening and closing activities in alignment with standard operating procedures (SOP).

Provide direction, coaching, and daily support to Jewelry Consultants to achieve sales targets.

Monitor and evaluate daily, weekly, and monthly store sales performance—including sales plans, deposit follow-ups, repair processes, and projections.

Conduct regular Boutique Manager (BM) / Store Manager (SM) checks to ensure store performance and compliance.

Review and approve store administrative needs, such as overtime, reimbursements, and leave requests, based on proper documentation.

Plan and manage store inventory and daily operational logistics.

Design and implement in-store sales strategies, including promotional and event activities.

Coordinate with Marcomm for brand-aligned promotional campaigns and event execution.

Ensure all store activities are conducted according to SOP to maintain high service standards.

Conduct competitor and market analysis to support local sales strategy.

Prepare and analyze monthly sales reports and store performance summaries.

Compile monthly performance points and attendance records of team members.

Motivate and guide the team through coaching and training to elevate service and sales performance

What We’re Looking For:

Bachelor’s degree in any field.

Minimum of 2 years' experience as a Sales or Store Manager, preferably in luxury retail, jewelry, or related industries.

Strong leadership and team development skills.

Sales and target-oriented with proven achievements.

Solid knowledge of store operations, customer service excellence, and luxury branding.

Excellent communication, organizational, and problem-solving skills.

High adaptability to work with diverse teams, customer profiles, and a wide product range

Proficiency in Hokkien is preferred.

Why Join Us?

Be part of a prestigious and growing luxury jewelry brand.

Lead a boutique team in delivering exceptional experiences for high-value customers.

Enjoy a dynamic work environment with clear targets and strong support systems.

Competitive package and opportunities for career advancement across cities.

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Boutique Manager?

Do you have customer service experience?

Do you have experience in a sales role?

Do you have experience in an administration role?

Retail & Consumer Products 51-100 employees

Our corporate culture is family oriented company. Our company has career path for all employees. For development our employees we also conduct internal and external training in accordance with the skills and provide educational facilities outside the employee's own skills so that employees can master other fields. Our working environment is work hard…play hard. Passion Jewelry we are looking suitable qualified and experience personnel to fill the position of:

Our corporate culture is family oriented company. Our company has career path for all employees. For development our employees we also conduct internal and external training in accordance with the skills and provide educational facilities outside the employee's own skills so that employees can master other fields. Our working environment is work hard…play hard. Passion Jewelry we are looking suitable qualified and experience personnel to fill the position of: