Beverage Manager (Japanese Fluency) - Viking Cruise - Yogyakarta

PT. Ratu Oceania Raya; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company in hotel and marine personnel is seeking a Beverage Manager to oversee beverage operations on board. The role involves managing inventory, leading a multicultural team, and ensuring exceptional guest service while maintaining compliance with industry standards.

Qualifications

• Experience in managing beverage departments and teams.
• Knowledge of inventory control and sales monitoring.

Responsibilities

• Liaise with the Restaurant Manager to supervise beverage sales.
• Manage and motivate the Beverage Department focusing on sales.
• Provide excellent service to guests following STAR Service Standards.

Skills

Leadership

Multicultural Team Management

Customer Service

Inventory Management

Job description

Company Description: Provider of Hotel and Marine Personnel to International Cruise Lines, Commercial Shipping and Hotels Worldwide.

Job Description:

1. Liaise with the Restaurant Manager to compile & supervise beverage sales by the Restaurant Team. Monitor reports related to sales, revenue, cost, and inventory; present suggestions to the Hotel General Manager as needed.
2. Maintain & control the ship’s Beverage Stock, work with the Inventory Manager for future orders, place durable orders according to the loading schedule, and maintain par levels. Oversee the opening & closing of Beverage outlets with proper staffing and mise en place. Conduct daily menu presentations with the Executive Chef and Sommelier.
3. Assist the Hotel General Manager in organizing and executing Bar/Lounge functions and special events, providing support for other functions as required.
4. Manage and motivate the Beverage Department, focusing on sales and promoting Viking’s Destination Beverage Package.
5. Minimize equipment loss/damage, maintain cleanliness standards, and ensure equipment is sanitized and properly stored after use.
6. Participate in loadings and waste management; assign crew for disembarkation, embarkation, and luggage duties.
7. Understand working hours policies, crew contracts, and work schedules; maintain accurate paperwork for payroll.
8. Lead a multicultural team, maximizing satisfaction, productivity, and retention. Hold daily meetings for updates and feedback to ensure department performance aligns with Viking’s STAR Service Standards.
9. Inspect mise-en-place readiness 15 minutes before service in all areas.
10. Provide excellent service to Guests, following STAR Service Standards and health policies. Manage service flow and follow up on guest complaints, reporting incidents accordingly.
11. Provide leadership through performance reviews, discipline, onboard training, and crew recognition, ensuring compliance with Maritime Labor Convention (MLC).
12. Wear appropriate PPE, use proper lifting techniques, and uphold grooming standards.
13. Secure company property during rough weather to prevent loss or damage.
14. Handle HR issues fairly and according to company policies.
15. Demonstrate flexibility, work under pressure, and maintain a positive attitude and professional image.
16. Stay knowledgeable about itinerary ports, shore excursions, and shipboard activities.
17. Contribute to achieving Bar KPI goals, and participate in safety, security, and emergency training exercises.