Bartender/ess

Raffles Hotels & Resorts; Kuta Selatan; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a skilled Bartender to join their team in a luxurious setting. This role offers the opportunity to work in a stunning environment, serving guests with exquisite beverages and ensuring their satisfaction. You'll be responsible for crafting cocktails, managing bar operations, and creating memorable experiences for guests. If you have a passion for hospitality and a knack for mixology, this is the perfect chance to thrive in a prestigious resort that values excellence and guest satisfaction.

Qualifications

• Minimum 2 years of experience as a Bartender in a luxury environment.
• Extensive knowledge of beverages and strong guest handling skills.

Responsibilities

• Greet guests, take orders, and serve food & beverages.
• Ensure bar is stocked and maintain cleanliness of the workplace.
• Handle guest satisfaction and manage billing efficiently.

Skills

Customer Service

Cocktail Preparation

Bar Management

Problem Solving

Education

High School Diploma

Bartending Certification

Tools

MICROS System

Job description

Company Description

Nestled in the beautiful Jimbaran Bay, in Jimbaran Hijau development area, Raffles Bali is a haven of refined seclusion, perched on a hill that offers stunning views of the ocean and its secluded beach. With only 32 ocean-view villas, each featuring its own outdoor terrace and private pool, Raffles Bali stands as one of the finest resorts in Bali, showcasing mesmerizing sunsets, lush tropical gardens, and exquisite dining experiences. Guests can indulge in our signature Bali Sling at the iconic Writers Bar, enjoy a romantic dinner in The Secret Cave and Purnama Honeymoon Bale, or rejuvenate at The Sanctuary, a hillside treatment suite, or at Raffles Spa. Our Raffles Wellbeing Butlers can arrange a variety of bespoke treatments, cultural immersions, and personalized activities, to provide the ultimate experience on the Island of the Gods.

Job Description

Primary Responsibilities

• Greet guests, present menu, assist with guest choices, make suggestions, take orders, and serve food & beverages according to standard procedures.
• Set up the bar at the start of opening, including liquor, ice, glassware, juices, and garnishes.
• Process drink orders in proper calling order directly from service staff, check for correct number of drinks, and manage billing efficiently.
• Make all cocktails in accordance with beverage standards, using full standard measures.
• Limit problems related to customers' excessive drinking by persuading customers to stop drinking or arranging transportation for intoxicated patrons.
• Ensure the bar is stocked and all opening and closing duties are completed.
• Clean glasses, utensils, and bar equipment.
• Assist with cleanup tasks such as mopping floors, removing cans and bottles, and cleaning rails and counters.
• Check on guest satisfaction, attend to guest needs and complaints, and follow up appropriately by informing management or senior team leaders.
• Present checks, perform cashiering functions, bid guests farewell, and invite them to return.
• Maintain cleanliness of the workplace by performing clearing functions.
• Attend all meetings and training sessions.
• Perform food runner duties as required.
• Answer phone calls.
• Carry out light cleaning and maintenance of the bar/restaurant.
• Dispense beverages.
• Take table reservations and control guest flow in the restaurant.
• Comply with hotel and department policies and procedures at all times.
• Implement work simplification and necessary changes.
• Ensure mise-en-place is prepared before each shift.
• Follow up on proper billing procedures.

Competencies

• Apply hotel’s standards, policies, and procedures within food & beverage operations.
• Prioritize and organize work assignments, delegate tasks effectively.
• Manage food & beverage operations and follow up with corrections when needed.
• Motivate colleagues and maintain a cohesive team environment.
• Identify training needs and provide necessary training.
• Analyze and resolve problems with good judgment.
• Pay attention to details and focus.
• Suggest and promote food and beverage venues, menu items, beverages, and wines.
• Input and access information in MICROS system.
• Perform physical efforts as required, including physical movements and endurance.
• Ensure security and confidentiality of guest and hotel information.
• Work independently without supervision.
• Know product items, preparation methods, ingredients, sauces, portion sizes, garnishes, presentation, and prices.
• Understand bar layout, table and station numbers, proper setup, room capacity, hours of operation, price range, and dress code.

Qualifications

• Minimum of 2 years of relevant experience as a Bartender.
• Extensive knowledge of beverages, liquors, and infusions.
• Strong skills in handling guest challenges and opportunities.
• Experience in a luxury 5-star environment is essential.