Bar Operations Specialist - Guest Experience & Team Lead

Asia Pulp And Paper; Tangerang; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Jakarta Marriott Hotel Gelora is seeking a Bar Operations Specialist to support daily hotel beverage operations and guest service in a fast-paced environment. The role involves supervising staff, maintaining standards, and coordinating with departments to meet guest needs.

You will monitor dining room activity, manage supplies and inventories, and assist management with hiring, training and performance coaching. A strong emphasis on safety, professionalism, and asset protection is required.

Responsibilities

• Inspect grooming and attire of staff, and rectify any deficiencies.
• Communicate with guests, other employees, and/or departments to ensure guest needs are met.
• Ensure staff is working together as a team.
• Monitor dining rooms for seating availability, service, safety, and well being of guests.
• Complete work orders for maintenance repairs.
• Complete scheduled inventories of supplies, food, and liquor.
• Check stock and requisition necessary supplies.
• Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
• Communicate last call at designated closing time.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Develop and maintain positive working relationships with others, and support team to reach common goals.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats (e.g., small print).
• Visually inspect tools, equipment, or machines (e.g., to identify defects).
• Stand, sit, or walk for an extended period of time or for an entire work shift.

Job description

Jakarta Marriott Hotel Gelora is seeking a Bar Operations Specialist to support daily hotel beverage operations and guest service in a fast-paced environment. The role involves supervising staff, maintaining standards, and coordinating with departments to meet guest needs.

You will monitor dining room activity, manage supplies and inventories, and assist management with hiring, training and performance coaching. A strong emphasis on safety, professionalism, and asset protection is required.