Banquet Supervisor - Mandarin Speaking

Shangri-la Hotels and Resorts Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hotel brand is seeking a Head Waiter to assist in the management of an F&B outlet. This role involves maximizing profits, maintaining high service quality, and ensuring customer satisfaction. The ideal candidate will have strong leadership qualities, proven experience, and fluency in English and Mandarin.

Qualifications

• 3+ years’ experience in an international class hotel.
• Proactive and people-oriented leader.
• Demonstrating initiative and creativity in F&B operations.

Responsibilities

• Assist Assistant Restaurant Manager to manage assigned outlet.
• Maximize profits and ensure customer satisfaction.
• Maintain food/beverage/service quality and staff performance.

Skills

Fluency in English

Fluency in Mandarin

Leadership

Hospitality management

Education

Certificate/Diploma in food and beverage/hospitality management

Job description

The Head Waiter is t o assist Assistant Restaurant Manager to manage assigned outlet as a successful independent profit centre in the F&B Division in sections appointed, to maximize profits, maintain food / beverage / service quality, staff performance and ensure customer satisfaction

Job Requirement:

• Oral and written fluency in English
• Oral and written fluency in Mandarin
• Certificate/ Diploma in food and beverage/ hospitality management
• Minimum 3+ years’ experience in an international class hotel
• A proactive and people-oriented leader with strong professional values, demonstrating initiative, creativity, and expertise in F&B operations.