Banquet Operations Manager

Accor Hotels; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hotel brand seeks a Banquet Operations Manager to oversee banquet operations at their Jakarta establishment. This role requires exceptional leadership and organizational skills to ensure flawless execution of events while providing top-notch guest service. The successful candidate will manage a dynamic team, collaborate with various departments, and maintain high standards of service in a luxury hospitality setting. Previous experience in a similar role within a five-star environment is essential.

Qualifications

• Minimum 3–5 years in a banquet management role in a luxury setting.
• Proficiency in event management systems like Delphi or Opera.
• Fluency in English; additional languages are a plus.

Responsibilities

• Oversee daily operations of all banquet functions, ensuring high standards.
• Collaborate with departments for seamless events.
• Train and manage the banquet team to foster excellence.

Skills

Leadership

Organizational Skills

Multitasking

Attention to Detail

Communication

Interpersonal Skills

Education

Bachelor’s Degree in Hospitality Management

Tools

Event Management Systems

Job description

Company Description

Fairmont Jakarta

Situated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta features 380 spacious guestrooms and 108 Fairmont branded Sky Suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For corporate events and local galas, the hotel features 3,500 square meters of function space, including a 1,200 square-meter Grand Ballroom.

Job Description

Banquet Operations Manager

The Banquet Operations Manager oversees all aspects of banquet operations to ensure flawless execution of events, exceptional guest service, and operational excellence. This position is responsible for the leadership, training, and performance of the banquet team, working closely with Sales & Events, Culinary, and other departments to deliver a luxury-level experience for all meetings, weddings, galas, and private events hosted in the hotel.

Employment will be under local contract. Open for Indonesian citizens only.

What you will be doing:

• Oversee the daily operations of all banquet functions, including setup, service, and breakdown.
• Ensure all events are executed according to guest expectations, hotel standards, and event specifications.
• Collaborate with Culinary and Event Services to ensure seamless communication and coordination.
• Recruit, train, and manage the banquet team, including supervisors, captains, servers, and setup staff, as well as casual workers.
• Lead pre-event briefings to ensure team readiness and clarity on event objectives.
• Foster a culture of excellence, professionalism, and continuous improvement.
• Act as the primary point of contact during events to address client needs, resolve issues, and ensure satisfaction.
• Anticipate and exceed guest expectations through attention to detail and proactive service.
• Gather post-event feedback to assess satisfaction and identify areas for improvement.
• Ensure accurate billing and proper handling of gratuities and service charges.
• Maintain five-star service standards aligned with luxury hospitality guidelines.
• Ensure health and safety regulations, sanitation standards, and emergency procedures are followed at all times.
• Conduct regular inspections of banquet spaces to maintain cleanliness, functionality, and visual appeal.
• Maintain detailed records for event setups, staffing, guest preferences, and operational checklists.
• Coordinate with Sales & Events team to conduct site inspections and pre-event meetings with clients.
• Contribute to the development of banquet menus, service protocols, and operational SOPs.

Qualifications

Your experience and skills include:

• Bachelor’s Degree in Hospitality Management or related field preferred.
• Minimum 3–5 years in a banquet management role, preferably in a five-star hotel or luxury event venue.
• Exceptional leadership and team management skills
• Strong organizational and multitasking abilities
• Proficient in event management systems (e.g., Delphi, Opera, or similar)
• High attention to detail with a service-oriented mindset
• Excellent communication and interpersonal skills
• Fluency in English; additional languages are a plus.
• Flexible schedule, including evenings, weekends, and holidays.

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Additional Information

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