Banquet Manager

Mövenpick Hotels & Resorts; Kepulauan Riau; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A luxury resort in Bintan is seeking a Banquet Manager to oversee all banquet operations, ensuring exceptional service and team leadership. Ideal candidates will have a Diploma in Hospitality Management, excellent communication skills, and a minimum of 2 years of relevant experience. This is an exciting opportunity to contribute to creating memorable events at our resort.

Benefits

Employee benefit card for discounted rates at hotels

Professional development through learning programs

Opportunities for career growth

Qualifications

• Minimum 2 years of relevant experience in a similar capacity.
• Excellent reading, writing and oral proficiency in English language.
• Additional certification(s) in Food & Beverage will be an advantage.

Responsibilities

• Take charge of banquet event operations.
• Conduct departmental daily briefings.
• Handle guests’ complaints and comments tactfully.

Skills

Communication

Leadership

Organization

Education

Diploma in Hospitality Management/Food & Beverage

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Overview

Mövenpick Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan. The resort features 420 rooms & suites, two golf courses, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces, and a wellness village with a gym and spa.

Job Description

Showcase your communication and organization strengths as Banquet Manager, where you will lead and liaise among multiple departments to ensure each group function is truly exceptional. This position is responsible for the leadership, training, and performance of the banquet team, working closely with Sales & Events, Culinary, and other departments to deliver a luxury-level experience for all meetings, weddings, galas, and private events hosted in the hotel.

Responsibilities

• Take charge of banquet event operations.
• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members.
• Attend pre-function meetings with Event Organizers, disseminate information and changes to colleagues and relevant departments.
• Ensure setup is in accordance with guests’ requirements based on Banquet Event Order or Change Log.
• Communicate regularly to all team members regarding guest feedback, satisfaction and dissatisfaction received.
• Ensure that team members with direct guest contact possess good product knowledge.
• Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par levels for smooth operations.
• Check and ensure that all operating supplies are well stocked and sufficient to run operations.
• Plan the manning allocation/work assignment per Banquet event.
• Implement appropriate and effective measures to keep costs and expenses within budget.
• Supervise the maintenance of service standards during banquet service operations.
• Engage and obtain guests’ feedback during operations to ensure satisfaction.
• Handle guests’ complaints and comments tactfully and efficiently.

Qualifications

• Diploma in Hospitality Management/Food & Beverage preferred.
• Additional certification(s) in Food & Beverage will be an advantage.
• Minimum 2 years of relevant experience in a similar capacity.
• Excellent reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Working knowledge of MS Excel, Word, & PowerPoint.

Additional Information

Why Work for Accor

• Employee benefit card offering discounted rates at ACCOR hotels worldwide.
• Develop your talent through ACCOR\'s learning programs.
• Opportunity to grow within your property and across the world.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and ESG (Environmental, Social and Governance) activities.