AVP-Tech Lead - B2C Solution

AVP-Tech Lead - B2C Solution

Location: ID

Level: Senior Manager and Above

Employment Status: Permanent

Department: Group Digital COE

Role Purpose:

• Translate business requirements into technical documentations and implementation plan.
• Create and manage feasible timeline for each project based on input from relevant stakeholders.
• Coordinate and follow up with related stakeholders (IT, Network, Vendors) according to timeline and implementation plan.
• Plan and coordinate with QA/Tester for SIT, UAT, and Post Test.
• Handover the service to Operation team and its related documentation.

Operating Networks:

• All Commercial Groups (product, channel, marketing communication, others) related to the product and service improvement, that using quantitative measurement of customer experience and performance monitoring.
• All IT (Planning, Operation, Solution, others) function that responsible for improving the product and service quality.
• All commercial and technical function that responsible in handling end to end project implementation.
• All Surrounding back-end system which is handled by various division and group (charging, billing, reports, etc).

General Qualification:

• Have proven experience in delivering digital projects, consists of mobile and web-based application.
• Have deep understanding on mobile app and web development, including programming, database building, and OS level configuration.
• Excellent communication and presentation skills and capabilities.
• Target oriented problem-solving approach and decision-making capabilities.

Specific Qualification:

• Minimum 5-8 years’ experience working in delivering digital solution, especially on mobile and web-based application.
• Deep knowledge on API integration using common communication method such as SOAP and JSON.
• Knowledge in Agile Scrum.
• Team player on project-based delivery.

Behavioral Competencies (from Indosat framework):

• Effective Collaboration.
• Customer and Market focus.

Area of Responsibilities:

• Application Design & Innovation.
• Analyze Functional Requirement & Technical impact.
• Build customer journey based on business process, wireframe, and acceptance criteria as developers/QA guidance.
• Project Implementation.
• Supports users and developers by developing documentation and assistance tools.
• Liaise with other parties for Integration & QA for Testing.
• Develop Plan and execute the migration to Production Environment.
• Negotiate/Convince external parties to accept our proposed method where there may be they have different and less effective method.

Competencies:

• Mobile Application Development (Frontend & Backend).
• Website Development (Frontend & Backend).
• Project Management.