Asst Front Office Manager

Hilton Worldwide, Inc.; Daerah Khusus Ibukota Jakarta; On-site; USD 30,000 - 60,000; Full time

Job summary

Join a leading global hospitality company as an Assistant Front Office Manager, where you will play a crucial role in enhancing guest experiences. In this dynamic position, you will oversee front desk operations, manage a dedicated team, and ensure adherence to brand standards. Your proactive approach and strong organizational skills will help foster a positive environment for both guests and team members. This is an exciting opportunity to contribute to a vibrant workplace while maximizing revenue and maintaining high service standards.

Qualifications

• Excellent communication and organization skills are essential.
• Proactive problem-solving abilities and resilience under pressure.

Responsibilities

• Manage front desk operations and ensure high customer service focus.
• Lead and motivate the team to meet and exceed standards.
• Analyze financial data and prepare reports for management.

Skills

Communication Skills

Organization Skills

Problem-Solving Abilities

Team Spirit

Fluency in English

Tools

Computer Systems

Job description

Job Description

Asst Front Office Manager

Job Number:

HOT0BKUR

Work Locations

DoubleTree by Hilton Jakarta Diponegoro, 17 Jalan Pegangsaan Timur, Central Jakarta 10310

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. Our family of brands includes Hilton Hotels & Resorts, Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Assistant Front Office Manager is responsible for the strategic management of the Front Office department, ensuring adherence to Hilton brand standards, policies, and procedures. He/she oversees all front desk operations, Transportation team, Concierge, and telephone service center.

What will I be doing?

As the Assistant Front Office Manager, you will:

1. Maintain a high customer service focus by always considering the guest experience.
2. Take personal responsibility and initiative to resolve issues, communicating clearly with guests and colleagues.
3. Be motivated and committed, eager to learn new skills and improve your performance.
4. Respond flexibly and positively to changing requirements and tasks.
5. Support and cooperate with colleagues to achieve team goals.
6. Contribute ideas to enhance operational and environmental procedures.
7. Promote Hilton’s services and facilities actively to guests and suppliers.
8. Seek verbal feedback from customers and team members regularly.
9. Implement actions to improve customer service based on feedback.
10. Handle customer complaints and comments positively, with follow-up feedback to the Front Office Manager.
11. Ensure prompt and effective response to all customer requests and queries, assisting on the floor during peak periods.
12. Be available to assist during busy days or special events.
13. Maintain a visible presence in the lobby, setting an example for guest service.
14. Proactively assist guests and train team members to anticipate guest needs.
15. Be knowledgeable of Hilton departmental standards and train team members accordingly.
16. Assess team performance regularly and develop action plans for improvement.
17. Lead and motivate the team to meet and exceed standards.
18. Prepare rosters and schedules considering business needs and events.
19. Coordinate with other departments, such as Housekeeping, to ensure smooth operations.
20. Participate in hotel meetings and communicate effectively with all departments.
21. Manage supplier relations and support marketing initiatives.
22. Maximize room revenue and profit through effective management and customer service.
23. Oversee overbooking policies and monitor future booking levels.
24. Communicate hotel and department goals clearly to the team.
25. Ensure operational decisions are aligned with hotel objectives.
26. Set departmental objectives and develop strategies to achieve them.
27. Foster teamwork and good relations within the department.
28. Keep the team informed about hotel activities, promotions, and events.
29. Identify potential business opportunities and sales leads.
30. Assist in developing and managing the departmental budget and financial targets.
31. Analyze financial data and prepare reports for management.
32. Control costs and monitor expenses to ensure profitability.
33. Implement and review safety and health standards, ensuring compliance with legislation.
34. Participate in community and public relations activities.
35. Recruit, train, and evaluate team members to maintain high standards.

What are we looking for?

Successful candidates should demonstrate:

• Excellent communication, organization, and coordination skills.
• Strong team spirit and sense of responsibility.
• Self-motivation and proactive problem-solving abilities.
• Ability to maintain excellent relations with team members.
• Resilience under pressure and in challenging situations.
• Proficiency with computer systems.
• Fluency in spoken and written English.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to mid-priced options. We are committed to providing exceptional guest experiences and creating a positive, inclusive work environment. Our vision is to fill the earth with the light and warmth of hospitality, and our Team Members are at the heart of this mission.