Associate Representative, Customer Service and Support

APL Logistics Ltd; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global logistics company is looking for an Associate Representative in Jakarta Utara. This role involves supervising customer service for accounts, ensuring customer satisfaction and timely reports. Candidates should have a university degree and at least 3 years of experience in the Freight Forwarding or Logistics industry. Strong communication and positive working attitude are essential.

Qualifications

• Minimum 3 years of experience in the Freight Forwarding/Logistics industry.
• Knowledge of Sea/Air Freight is an added advantage.
• Pleasant personality with a positive working attitude.

Responsibilities

• Coordinate customer shipments and ensure requirements are met.
• Provide cost-effective shipment plans.
• Report local issues affecting shipments.

Skills

Customer service

Communication

Interpersonal skills

Education

University Degree in Economics, Foreign Trade, Supply Chain/Logistics

Job description

Associate Representative, Customer Service and Support

The position is responsible for the overall supervision of the accounts assigned to the CSR with the primary objective of meeting and satisfying the customer’s needs and requirements.

Responsibilities include:

• Responsible for the day-to-day coordination of customer shipments and ensure that customer’s requirements are met
• Provide account with cost-effective shipment plan via booking authorization
• Book approved shipment with nominated carriers
• Plan consol shipments and coordinate with warehouse on cargo deliveries
• Release non-negotiable e-FCR and BL to vendor to docs processing
• Receive and check docs for accuracy and completeness before dispatching
• Report local issues that may affect shipment to consignee (non-compliant vendors/carrier space/ or docs problems/delayed vessel etc)
• Coordinate with manager/team leader daily issues that may affect shipment (late deliveries or documents/inaccurate final booking details/carrier or warehouse problems)
• Provide account with required reports (tonnage/allocation/docs log control/vendor-compliant/monthly invoice summary)
• Provide customers updates related to their shipments

Qualification

• University Degree, preferably majoring in Economic, Foreign Trade, Supply Chain / Logistics or related majors

Requirements

• Minimum 3 years of experience in Freight Forwarding / Logistics industry
• Knowledge in Sea / Air Freight will be added advantage
• Pleasant personality with positive working attitude
• Possess excellent communication and interpersonal skills

Key Result Areas

• Customer satisfaction through excellent service
• Timely transmission of reports/pre-alerts/documentation
• No shipment penalties to be incurred

APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets. We offer a range of products, including Order Management, Distribution & Fulfillment, Customs Brokerage, and Transportation, delivered across six regions.