Associate Representative, Customer Service and Support

APL Logistics Ltd; Daerah Khusus Ibukota Jakarta; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

An established industry player is seeking an Associate Representative for Customer Service and Support. This key role involves overseeing customer shipments, ensuring satisfaction through effective coordination and communication. You will be responsible for planning shipments, managing documentation, and addressing any issues that may arise. This position requires a university degree in a relevant field and a minimum of three years of experience in the logistics industry. Join a dynamic team where your contributions will directly impact customer satisfaction and operational efficiency.

Qualifications

• Minimum 3 years of experience in Freight Forwarding / Logistics industry.
• Knowledge in Sea / Air Freight is an advantage.

Responsibilities

• Coordinate customer shipments and ensure requirements are met.
• Provide cost-effective shipment plans and updates to customers.

Skills

Communication Skills

Interpersonal Skills

Problem-Solving

Education

University Degree in Economics

University Degree in Foreign Trade

University Degree in Supply Chain / Logistics

Job description

Associate Representative, Customer Service and Support

The position is responsible for the overall supervision of the accounts assigned to the CSR with the primary objective of meeting and satisfying the customer’s needs and requirements.

Responsibilities:

1. Responsible for the day-to-day coordination of customer shipments and ensure that customer’s requirements are met.
2. Provide account with cost-effective shipment plan via booking authorization.
3. Book approved shipment with nominated carriers.
4. Plan consol shipments and coordinate with warehouse on cargo deliveries.
5. Release non-negotiable e-FCR and BL to vendor for docs processing.
6. Receive and check docs for accuracy and completeness before dispatching.
7. Report local issues that may affect shipment to consignee (non-compliant vendors/carrier space/docs problems/delayed vessel, etc.).
8. Coordinate with manager/team leader daily issues that may affect shipment (late deliveries/documents/inaccurate final booking details/carrier or warehouse problems).
9. Provide account with required reports (tonnage/allocation/docs log control/vendor-compliant/monthly invoice summary).
10. Provide customers updates related to their shipments.

Qualification:

• University Degree, preferably majoring in Economic, Foreign Trade, Supply Chain / Logistics or related majors.

Requirements:

• Minimum 3 years of experience in Freight Forwarding / Logistics industry.

• Knowledge in Sea / Air Freight will be an added advantage.

• Pleasant personality with a positive working attitude.

• Possess excellent communication and interpersonal skills.

Key Result Areas:

1. Customer satisfaction through excellent service.
2. Timely transmission of reports/pre-alerts/documentation.
3. No shipment penalties to be incurred.