Associate Account Manager (Sales & Insurance)

We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip.

That is exactly what we are tackling as t-fam! Making sure that our 50+ million users have the best experience in crafting their own adventure.

#LI-PU1

• Lead generation for new insurance product: proactively identify and approach for new insurance product opportunities [Travel & Lifestyle]
• Maintain a deep understanding of general insurance products and the OTA or e-commerce landscape
• Provide regular reports and insights to management regarding insurance
• Collaborate with internal departments to ensure smooth execution of insurance product
• Lead the onboarding process for new travel-related insurance products for tiket.com customers.
• Product set up & QA in system: ensure smooth end to end set up for new and existing insurance product in tiket internal system [including TC's and benefit structure]
• Market research and competitive analysis: conduct benchmarking and market research to identify trends, customer needs, and gap with our current offerings, supporting better decision-making and product innovation
• Performance tracking and optimization support: collaborate with other stakeholders to give recommendation , product performance review post-launch
• Build and maintain strong relationships with tiket.com’s insurance partners and other key stakeholders
• Effectively manage multiple priorities while overseeing one or more books of business

• Bachelor’s degree in a relevant field (e.g., Insurance, Risk Management, Business Administration).
• 3-5 years of experience in an insurance company, marketing, sales, or revenue management. Additional insurance education or certifications are preferred.
• Strong understanding of OTA (Online Travel Agency) or travel industry terminology.
• Proven experience in client account management, including handling relationships, ensuring customer satisfaction, and managing inquiries or claims.
• Strong analytical and problem-solving skills, with meticulous attention to detail.
• Excellent organizational and time-management abilities.
• Ability to work both independently and collaboratively in a team environment.
• Proficiency in Microsoft Office, including PowerPoint for presentations.
• Excellent English communication skills (both written and spoken); proficiency in Mandarin is a plus.
• A results-driven mindset with a strong motivation to achieve sales targets and performance metrics.

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