Assistant Waiter/ess - Viking Cruise - Yogyakarta

PT. Ratu Oceania Raya; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company in the hospitality sector is looking for dedicated personnel to enhance guest dining experiences on international cruise lines. The role involves serving food and beverages, maintaining high cleanliness standards, and ensuring guest satisfaction through excellent service. Candidates should be flexible, knowledgeable about food and wine, and ready to assist in various onboard activities.

Qualifications

• Knowledge of food and wine terminology.
• Ability to serve food and beverages efficiently.
• Understanding of safety and sanitation rules.

Responsibilities

• Serve food and beverages according to company standards.
• Participate in embarkation duties and guest escorting.
• Maintain cleanliness and hygiene standards.

Skills

Customer Service

Communication

Flexibility

Tools

MXP Ordering Software

Job description

Company Description

Provider of Hotel and Marine Personnel to International Cruise Lines, Commercial Shipping, and Hotels Worldwide.

Job Description

1. Learn and use appropriate food and wine terminology & pronunciation to enhance the Guest's dining experience. Become familiar with menu descriptions and wine lists to discuss items appropriately with guests.
2. Have full knowledge of Vikings F&B options & ships activities; present F&B menus to Guests, suggest dinner courses, appropriate wines, and answer questions regarding menu and wine selections.
3. Relay orders to the Galley using MXP Ordering Software; serve courses from the Galley and beverages from various locations, following safe Company Alcohol Serving Policies.
4. Serve food and beverages efficiently and courteously, according to company standards and procedures.
5. Prepare and perform F&B activities (e.g., cocktail parties and Tea Time) and special events as assigned.
6. Keep and store any assigned inventory stock in accordance with set par-levels, following Safety and Sanitation Rules and Regulations.
7. Establish effective employee relations and maintain professionalism, ethics, and a positive attitude towards all Guests and employees.
8. Ensure assigned areas are set up according to Supervisor instructions, Viking’s Operations Manuals, and Standard Operating Procedures (SOPs).
9. Minimize equipment loss/damage and maintain cleanliness standards by applying safe working policies, sanitizing equipment, glassware, and flatware after each use.
10. Ensure mise-en-place for all areas is prepared 15 minutes prior to service.
11. Participate in embarkation duties, including luggage assistance, guest escorting, and storing activities as directed.
12. Participate in “The Daily Reunion” to understand operational needs and ensure adherence to Viking’s STAR Service Standards.
13. Provide high-quality, sales-oriented service, maintaining impeccable cleanliness and hygiene, and proactively preparing for guest flow and activities.
14. Always wear appropriate PPE and use correct lifting techniques to prevent injuries.
15. Uphold grooming standards as per Viking’s Image and Uniform Standards.
16. Secure company property, especially during rough weather, to prevent loss or damage.
17. Demonstrate flexibility by working different shifts, working under pressure, and maintaining a positive attitude.
18. Become knowledgeable about ports of call, shore excursions, and shipboard activities.
19. Motivated to achieve company goals for quality and financial performance.
20. Understand safety and security procedures, participate in related training, and operate in line with all policies.
21. Assist other departments and perform additional duties as instructed by supervisors.