Assistant Waiter/ess (Japanese Fluency) - Viking Cruise - Yogyakarta

PT. Ratu Oceania Raya; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company in the hospitality sector is seeking motivated personnel to enhance guest dining experiences on international cruises. The role involves serving food and beverages, maintaining high cleanliness standards, and ensuring guest satisfaction. Candidates should demonstrate flexibility, strong customer service skills, and knowledge of food and beverage offerings.

Qualifications

• Full knowledge of food and beverage options and ship activities.
• Ability to relay orders and serve food efficiently.
• Understanding of safety and sanitation rules.

Responsibilities

• Serve food and beverages according to company standards.
• Prepare for F&B activities and special events.
• Participate in embarkation duties and operational meetings.

Skills

Customer Service

Food and Beverage Knowledge

Sales Orientation

Flexibility

Tools

MXP Ordering Software

Job description

Company Description: Provider of Hotel and Marine Personnel to International Cruise Lines, Commercial Shipping, and Hotels Worldwide.

Job Description:

1. Learn and use appropriate food and wine terminology and pronunciation to enhance the Guest's dining experience. Become familiar with menu descriptions and wine lists to discuss items appropriately with guests.
2. Have full knowledge of Viking's F&B options and ship activities; present F&B menus to guests, suggest dinner courses and wines, and answer questions regarding menu and wine selections.
3. Relay orders to the Galley using MXP Ordering Software; serve courses from the Galley and beverages from various locations, following safe Company Alcohol Serving Policies.
4. Serve food and beverages efficiently and courteously, according to company standards and procedures.
5. Prepare and perform F&B activities (e.g., cocktail parties, Tea Time) and special events as assigned.
6. Keep and store any assigned inventory stock in accordance with set par-levels, following safety and sanitation rules and regulations.
7. Establish effective employee relations and maintain professionalism, ethics, and a positive attitude towards all guests and employees.
8. Ensure assigned areas are set up according to supervisor instructions, Viking’s Operations Manuals, and SOPs.
9. Minimize equipment loss/damage and maintain cleanliness standards by applying safe working policies, ensuring equipment is sanitized and returned after use.
10. Prepare mise-en-place for all areas of responsibility 15 minutes prior to service.
11. Participate in embarkation duties, including luggage assistance, guest escorting, and related tasks; assist in storing as directed.
12. Participate daily in “The Daily Reunion” to understand operational needs and ensure adherence to Viking’s STAR Service Standards.
13. Provide high-level, sales-oriented service to guests, maintaining impeccable cleanliness and hygiene standards, and proactively preparing for guest flow and activities.
14. Wear appropriate PPE as required; use correct lifting techniques to prevent injuries.
15. Uphold grooming standards per Viking’s Image and Uniform Standards.
16. Secure company property during rough weather to prevent loss or damage.
17. Demonstrate flexibility by working different shifts, under pressure, with a positive attitude, representing Viking well.
18. Gain knowledge about ports of call, shore excursions, and shipboard activities.
19. Motivated to achieve company goals for quality and financial performance.
20. Understand safety and security procedures, participate in related training, and operate in accordance with policies.
21. Assist other departments and perform additional duties as instructed by supervisors.