Assistant Systems Manager (IT) - Viking Cruise - Yogyakarta

PT. Ratu Oceania Raya; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company in the hospitality sector is seeking an IT support professional to ensure smooth operations of technical systems on board. The role involves troubleshooting hardware, providing user support, and maintaining guest-facing technology. The ideal candidate will demonstrate flexibility, strong technical skills, and a commitment to guest satisfaction.

Qualifications

• Ability to troubleshoot and repair PC and printer hardware.
• Provide basic user training and support for common PC software.

Responsibilities

• Support all crew members in maintaining workstations and hardware.
• Respond promptly to user requests during normal working hours.
• Assist guests with device troubleshooting and WiFi connection issues.

Skills

Troubleshooting

User Support

Technical Training

Job description

Company Description

Provider of Hotel and Marine Personnel to International Cruise Lines, Commercial Shipping, and Hotels Worldwide.

Job Description

1. Perform daily operations as detailed in Run Books and other technical documents provided during training.
2. Support all crew members in maintaining their workstations, including PCs, point of sale terminals, cabling systems, servers, and related hardware, in collaboration with the Systems Manager.
3. Demonstrate the ability to troubleshoot and repair PC and printer hardware.
4. Respond promptly to user requests during normal working hours; extended hours may be required for critical systems support.
5. Follow directions from the Systems Manager to fulfill responsibilities and assignments.
6. Provide basic user training and support for common PC software and specialized property management software as needed.
7. Support guest-facing technical equipment, including telephones, TVs, and Digital Signage.
8. Assist guests with device troubleshooting, WiFi connection issues, and the Viking Voyager App.
9. Serve as the IT Guest liaison to ensure guest comfort with Viking IT products.
10. Keep the Leadership Team informed of IT issues and policies affecting shipboard operations.
11. Participate daily in "The Daily Reunion" to understand operational needs and uphold Viking’s STAR Service Standards.
12. Wear appropriate, task-specific Personal Protective Equipment (PPE) and use correct lifting techniques to prevent injuries.
13. Maintain impeccable grooming standards according to Viking’s Image and Uniform Standards.
14. Secure company property, especially during rough weather, to prevent loss or damage.
15. Demonstrate flexibility by working at different times, under pressure, and maintaining a positive attitude, representing Viking professionally.
16. Acquire knowledge about ports of call, shore excursions, and shipboard activities such as events, entertainment, and programs.
17. Motivate to achieve the company’s quality and financial goals for the IT Department.
18. Understand safety and security procedures, comply with all policies, and participate in required training, including safety drills and evacuation exercises.
19. Perform a full inventory cycle of the assigned store twice a month before full loading.