Assistant Store Manager

PT Hero Retail Nusantara; Kota Semarang; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading retail company in Semarang is seeking a Support Manager to enhance team performance and improve customer service efficiency. The ideal candidate should have at least 3 years of experience in a supermarket setting, strong communication skills, and a commitment to customer satisfaction. This role includes developing workflow strategies, leading team evaluations, and managing daily customer interactions.

Qualifications

• Minimum of 3 years work experience as an assistant manager in a supermarket or hypermarket.
• Good time management skills to set realistic deadlines and follow specific steps.
• In-depth knowledge of the store's merchandise and pricing.
• Strong orientation on customer satisfaction.

Responsibilities

• Support manager performance and assist if unable to attend.
• Develop strategies to improve workflow efficiency.
• Lead and evaluate the performance of team members.
• Create planogram displays to attract customers.
• Maintain and control daily customer service.

Skills

Time management

Communication skills

Customer satisfaction orientation

Interpersonal skills

Job description

Support manager performance and assist manager if unable to attend

Develop strategies to improve workflow efficiency in the workplace to achieve better goals

Leading and evaluate the performance of team members

Making planogram display to attract customer's buying and display merchandise to maximize purchasing appeal

Maintain and control daily customer service

Able to work in fast-paced environment and tight deadlines

Job Qualifications:

Min. 3 years work experience as assistant manager in supermarket/hypermarket is a must

Good time management skills to set realistic deadlines and follow specific steps to reach time-sensitive objectives

In-depth knowledge of the store's merchandise, its exact location and its prices

Good communication and interpersonal skills to interact with staff and customers effectively

Have a strong orientation on customer satisfaction, with a focus on providing a good shopping experience and building long-term relationships with customers