Assistant Store Manager

PT Ascana Selesa Culina; Jakarta Timur; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading food service company in Jakarta is seeking a Manager to oversee operations and ensure exceptional guest experiences in a coffee shop environment. The ideal candidate has a Bachelor's degree and a minimum of 2 years in a managerial role in the F&B industry, complemented by strong interpersonal skills and a disciplined work ethic.

Qualifications

• Minimum 2 years of experience in a similar managerial role.
• Highly disciplined, honest, well-organized, well-groomed and proactive.

Responsibilities

• Overseeing daily operations and ensuring excellent guest experience.
• Supervise and motivate team members to maintain high service and food quality standards.
• Handle staff scheduling, attendance, and performance evaluations.
• Ensure compliance with hygiene, safety, and operational standards.
• Address customer inquiries and resolve complaints professionally.

Skills

Excellent interpersonal and communication skills

Strong knowledge of F&B operations

Education

Bachelor's degree in Hospitality, Business, or related field

Job description

Bachelor's degree in Hospitality, Business, or related field

Minimum 2 years of experience in a similar managerial role

Excellent interpersonal and communication skills

Strong knowledge of F&B operations and customer service best practices

Highly disciplined, honest, well-organized, well groomed and proactive

Experience in the Food & Beverage industry is a must (preferably coffee shop)

Resides in the South Jakarta area / East Jakarta area

Responsibility:

Overseeing daily operations and ensuring excellent guest experience

Supervise and motivate team members to maintain high service and food quality standards

Handle staff scheduling, attendance, and performance evaluations

Support inventory management, including ordering and stock control

Ensure compliance with hygiene, safety, and operational standards

Address customer inquiries and resolve complaints professionally

Coordinate with kitchen and service teams to maintain smooth workflow

Support training and onboarding of new team members