Assistant Reservations Manager

Minor International; Ubud; On-site; USD 40.000 - 55.000; Full time

Job summary

A leading luxury hospitality brand in Bali is seeking an Assistant Reservations Manager to enhance the performance of the reservations team. This role involves training team members, ensuring high accuracy in guest reservations, and optimizing revenue opportunities through effective communication and technology use.

Qualifications

• Three years experience in hotel reservations and rooms division.
• Familiar with hotel operations technology and distribution channels.
• Understanding of regional market dynamics and local competitors.

Responsibilities

• Drive the performance of the reservations team.
• Ensure adherence to SOPs and train team members.
• Manage and improve reservations operations for high accuracy.

Skills

Hotel Operations

Customer Satisfaction

Upselling

Education

College degree in hotel management

Tools

PMS

RMS

Job description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

As Assistant Reservations Manager you will drive the performance of the reservations team on property. You will ensure that all SOP's are being adhered to, responsible for training and coaching the team members and monitoring their performance. You will further be responsible for maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team memebrs. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will drive the communication to other relevant departments, all realistic expectations of guests are met, and reservations are honoured. You will assist Revenue Management with inventory management, including maintenance of allotments, group blocks, and rate codes in all applicable systems. You will take personal responsibility for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.

Qualifications

• College degree in hotel management
• Three years experience in hotel reservations and rooms division
• Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
• Understand the dynamics of regional & local market, local competitors and events of the destination