Assistant Reservations Manager

Anantara Hotels & Resorts; Ubud; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Un hôtel de luxe à Ubud, Bali, recherche un Assistant Reservations Manager pour diriger l'équipe des réservations et superviser la gestion des opérations et des ventes. Le candidat idéal aura un diplôme en gestion hôtelière, au moins trois ans d'expérience en réservations, et une solide connaissance des technologies associées. Ce rôle est essentiel pour assurer la satisfaction des clients et maximiser les opportunités de revenus. Les responsabilités incluent la formation de l'équipe, la gestion des demandes et la communication avec les autres départements pour garantir que toutes les attentes des clients soient satisfaites.

Qualifications

• Trois ans d'expérience dans les réservations d'hôtel et la division chambres.
• Familiarité avec la technologie et les canaux de distribution.
• Compréhension du marché local et des événements dans la région.

Responsibilities

• Superviser la performance de l'équipe des réservations et leur formation.
• Assurer la précision des réservations et communiquer avec d'autres départements.
• Gérer l'inventaire et optimiser les canaux de distribution.

Skills

Gestion des réservations

Formation

Gestion des équipes

Comptabilité

Education

Diplôme en gestion hôtelière

Tools

PMS

RMS

Job description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

As Assistant Reservations Manager you will drive the performance of the reservations team on property. You will ensure that all SOP's are being adhered to, responsible for training and coaching the team members and monitoring their performance. You will further be responsible for maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team memebrs. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will drive the communication to other relevant departments, all realistic expectations of guests are met, and reservations are honoured. You will assist Revenue Management with inventory management, including maintenance of allotments, group blocks, and rate codes in all applicable systems. You will take personal responsibility for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.

Qualifications

• College degree in hotel management
• Three years experience in hotel reservations and rooms division
• Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
• Understand the dynamics of regional & local market, local competitors and events of the destination