Assistant Outlet Leader (English Speaking)

Pengiklan Anonim; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading pizza chain in Jakarta Utara is seeking a proactive Assistant Team Leader to support daily operations. Responsibilities include supervising teams, ensuring service quality, training staff, handling customer feedback, and monitoring inventory. Candidates should have experience in F&B, possess strong leadership skills, and must be fluent in English. This position offers an exciting opportunity to grow with a rapidly expanding brand in a dynamic environment.

Qualifications

• Experience in the Food & Beverage industry or hospitality in a supervisory role.
• Strong leadership abilities and excellent communication skills.
• Fluency in English is mandatory.

Responsibilities

• Support Team Leader in daily operations for efficient service.
• Lead and supervise both front-of-house and back-of-house teams.
• Handle customer feedback and resolve issues professionally.
• Monitor inventory levels and coordinate with suppliers.

Skills

Leadership

Communication

Customer Service

Problem-Solving

Organizational Skills

Job description

Ready to take the next step in your restaurant career? Apply with a copy of your resume (in English) and become a part of the Eat Pizza Indonesia family!

Eat Pizza Indonesia, Korea's #1 viral pizza chain, is on the lookout for a proactive, dependable, and service-oriented Assistant Team Leader to help lead our dynamic team!

This leadership role supports daily restaurant operations by supervising staff, ensuring high service standards, maintaining operational efficiency, and assisting the Team Leader in all aspects of running a successful outlet.

Key Responsibilities:

• Support the Team Leader in daily operations to ensure smooth and efficient service.
• Lead and supervise front-of-house and back-of-house teams, ensuring all staff deliver top-notch customer experiences.
• Assist in training, mentoring, and evaluating team members to uphold service and food quality standards.
• Handle customer feedback and resolve issues professionally to maintain a positive dining experience.
• Monitor inventory levels and coordinate with suppliers to ensure adequate stock of ingredients and supplies.
• Ensure that health, safety, hygiene, and cleanliness standards are consistently met throughout the outlet.
• Participate in staff scheduling, ensuring adequate coverage during peak hours.
• Handle opening and closing duties, reporting, and securing the premises.
• Collaborate with the management team to implement promotional activities and drive sales growth.
• Perform other duties as required to support the outlet and ensure overall success.

Requirements:

• Prior experience in F&B or hospitality, preferably in a supervisory or team lead role.
• Strong leadership and communication skills.
• ENGLISH SPEAKING IS A MUST.
• Ability to remain calm under pressure and lead by example in a fast-paced environment.
• Strong attention to detail with good organizational and problem-solving skills.
• Willingness to work flexible hours, including evenings, weekends, and public holidays.
• Passionate about delivering excellent customer service and growing with a fast-expanding brand.

As a company experiencing rapid growth across Indonesia, we're looking for driven individuals who want to take ownership, grow as leaders, and make an impact in a fun, fast-paced environment. If you're someone who thrives in teamwork and enjoys the challenge of hospitality management — we'd love to hear from you.

Thank you for reading till the end of this job description. If you're interested to apply for this role, pls send us a cover letter with these words "Hello EP Team!". We'll be in touch shortly. Thank you!

Which of the following types of qualifications do you have?

What's your expected monthly basic salary?

How many years' experience do you have as an Outlet Leader?

Do you have customer service experience?

How many years' experience do you have as an Assistant Team Leader?

How much notice are you required to give your current employer?

Which of the following languages are you fluent in?