Assistant Logistic Account Manager

FrieslandCampina; Indonesia; On-site; IDR 167,400,000 - 290,160,000; Full time

Job summary

Frisian Flag Indonesia is seeking a Logistic Account Manager to drive end-to-end supply chain excellence for Alfamart & Alfamidi customers. You will collaborate with Sales, Customer Care, Planning, Marketing, and Logistics to improve service levels, inventory, forecasting, and customer satisfaction.

You will lead regular meetings with customers and internal teams, analyze performance, and implement improvements.

Qualifications

• Bachelor's degree in a relevant field.
• Min. 2 years of experience in Supply Chain, Logistics, Customer Service, or Key Account Management.
• Strong analytical thinking and data-driven approach.
• Strong planning and execution skills.

Responsibilities

• Build and maintain relationships with customers' supply chain and logistics teams; act as primary contact for logistics topics.
• Lead meetings with customers and internal stakeholders to align demand, supply and improvement plans.
• Analyze logistics performance and implement solutions to improve OTIF, stock availability and delivery performance.
• Support negotiations of logistics service agreements with Sales and cross-functional teams.
• Lead or contribute to supply chain projects (onboarding, network/process improvements, master data, sustainability).
• Collaborate with Sales, Customer Care, Planning, Marketing, Operations, Warehousing, Distribution and logistics providers.

Skills

Supply Chain & Logistics Management

Customer/Key Account Management

Inventory & Demand Planning

Data Analysis

Education

Bachelor's Degree in Supply Chain Management, Logistics, Industrial Engineering, Business Administration, or related field

Tools

Excel

Power BI

SAP

Job description

Ready to optimize supply chains and strengthen customer partnerships? Join as a Logistic Account Manager - Alfa Group (Alfamart & Alfamidi), where you'll drive end-to-end supply chain excellence for key customers. Collaborate across Sales, Customer Care, Marketing, and Logistics to improve service levels, inventory, forecasting, and customer satisfaction while leading continuous improvement initiatives that create value for both customers and the business.

Job Description

• Build and maintain strong relationships with customers' supply chain and logistics teams.Act as the primary contact for customer logistics and supply chain topics.Represent the company in customer logistics meetings and discussions.Monitor and improve supply chain performance, including:
  • Stock availability
  • On-Time In-Full (OTIF) delivery
  • Customer inventory levels
  • Delivery performance
  • Proof of Delivery (POD) and invoice completion
  • Product returns
• Lead regular meetings with customers and internal stakeholders to align demand, supply, and improvement plans.Analyze logistics performance, identify issues, and implement solutions to improve efficiency and customer satisfaction.Develop customer-specific supply chain improvement plans.Support negotiations of logistics service agreements in partnership with the Sales team.Lead or contribute to supply chain projects, including:
  • New customer onboarding
  • Network and process improvements
  • Master data updates
  • Sustainability initiatives
• Collaborate with Sales, Customer Care, Planning, Marketing, Operations, Warehousing, Distribution teams, and logistics providers to achieve business goals.

What we ask :

• Bachelor's Degree in Supply Chain Management, Logistics, Industrial Engineering, Business Administration, or a related field.
• Min. 2 years of experience in Supply Chain, Logistics, Customer Service, or Key Account Management.
• Skills :
  • Supply Chain & Logistics Management
  • Customer/Key Account Management
  • Inventory & Demand Planning
  • Data Analysis (Excel, Power BI, SAP preferred)
• Strong analytical thinking
• Strong planning and execution skills

What we offer:

At Frisian Flag Indonesia, we offer more than just a job. we offer a journey of growth and impact.

Here’s what you can expect:

• Become an integral part of our ongoing transformation and help us deliver better nutrition to the world.
• Work alongside an inspiring and passionate team who live our purpose every day.

You will join the Customer Supply Chain team and also inplant at HO account, working in a dynamic and collaborative environment that partners closely with Sales, Customer Care, Planning, Marketing, and Logistics Operations. Together, the team is responsible for delivering outstanding customer service, driving supply chain excellence, and building long-term partnerships with key customers through innovation, operational excellence, and continuous improvement.