Assistant Housekeeping Manager

IHG Hotels & Resorts; Kota Bandung; On-site; IDR 30.000 - 50.000; Full time

Job summary

Join a renowned premium hotel brand that emphasizes genuine human interaction and emotional connections with guests. In this role, you will oversee housekeeping operations, ensuring high standards of cleanliness and guest satisfaction. With a focus on teamwork and effective communication, you'll mentor staff and manage daily operations, contributing to a memorable guest experience. This is an exciting opportunity to grow in a dynamic environment where every team member plays a vital role in creating lasting connections.

Qualifications

• 2 years of housekeeping experience including supervisory training.
• Strong communication and teamwork skills.

Responsibilities

• Manage staffing, assign work, and set performance goals.
• Inspect guest rooms and public areas to ensure cleanliness.
• Respond to guest complaints and special requests.

Skills

Good communication skills

Team-oriented attitude

Education

High School diploma or equivalent

Job description

Your day to day

FINANCIAL RETURNS:

• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity.
• Maintain proper inventory levels, managing cost per room for supplies and labour.

PEOPLE:

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees.
• Provide mentoring, coaching, and regular feedback to help manage conflict and improve employee performance.
• Educate and train all employees in compliance with governmental and safety regulations.
• Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other department heads.
• Assist with deep cleaning projects and support housekeeping staff during high volume periods.
• Ensure staff in housekeeping take their annual leave and public holiday leave as per schedule.
• Conduct interviews, counseling, and annual performance appraisals of staff.

GUEST EXPERIENCE:

• Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide retraining as needed.
• Perform housekeeping duties including making beds and cleaning guest suites to ensure guest satisfaction.
• Respond to guest complaints and special requests, ensuring corrective action is taken.
• Handle special needs and requests of guests, VIPs, and repeat visitors.

What We Need From You

• High School diploma or equivalent, plus 2 years of housekeeping experience including supervisory training/experience.
• Good communication skills and a team-oriented attitude.

Join Crowne Plaza, one of the largest and most renowned premium hotel brands worldwide. With over 420 hotels globally, Crowne Plaza offers a perfect setting to connect for business, leisure, or a combination of both. Our spaces are designed to foster, support, and celebrate meaningful connections.

Our service style, 'Dare to Connect,' is crafted for genuine human interaction, emphasizing emotional connections with guests and colleagues. Every team member plays a vital role in creating memorable experiences, and every leader fosters an environment where this connection can thrive.

If you don't meet every requirement but believe you're a great fit, don't hesitate to apply. Start your journey with us today.