Assistant Housekeeping Manager

InterContinental Hotels Group; Kota Bandung; On-site; USD 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Housekeeping Supervisor to enhance guest experiences and lead a dynamic team. This role involves managing daily staffing, ensuring compliance with safety regulations, and maintaining high standards in guest areas. You will play a crucial part in fostering teamwork and quality service, while also handling guest requests and complaints with professionalism. Join a renowned brand that values emotional connections and offers a supportive environment for personal and professional growth. If you are passionate about hospitality and team management, this is the opportunity for you.

Qualifications

• 2+ years of housekeeping experience with supervisory training.
• Strong communication skills and team-oriented mindset.

Responsibilities

• Manage staffing and assign work to achieve performance goals.
• Inspect guest areas to ensure quality and satisfaction.
• Address guest complaints and special requests promptly.

Skills

Housekeeping Management

Staff Training

Communication Skills

Conflict Resolution

Education

High School Diploma

Job description

Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity.

• Maintain proper inventory levels, managing cost per room for supplies and labour.

PEOPLE:

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees.
• Provide mentoring, coaching, and regular feedback to help manage conflict and improve employee performance.
• Educate and train all employees in compliance with governmental and safety regulations.
• Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other department heads.
• Assist with deep cleaning projects and/or support housekeeping staff during high volume periods.
• Ensure staff in housekeeping are cleared for annual leave and public holidays as scheduled.
• Conduct interviews, counseling, and annual performance appraisals of staff.

GUEST EXPERIENCE:

• Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas meet quality standards and guest satisfaction. Advise employees of deficiencies and instruct on corrective actions. Provide retraining as needed.
• Perform housekeeping duties such as making beds, vacuuming, and cleaning guest suites to ensure guest satisfaction.
• Respond to guest complaints and special requests, ensuring corrective actions are taken to achieve complete guest satisfaction.
• Handle special needs and requests from guests, VIPs, and repeat visitors.

Qualifications:

• High School diploma or equivalent; plus 2 years of housekeeping experience, including supervisory training/experience.
• Good communication skills and a team-oriented mindset.

Who we are:

Join Crowne Plaza, one of the largest and most loved premium hotel brands worldwide. With over 420 hotels globally, Crowne Plaza offers a perfect base for business, leisure, or a combination of both. Our spaces are designed to foster, support, and celebrate meaningful connections. We excel in meetings and events, serving as a trusted partner for both domestic and international groups.

Your day-to-day:

Financial Returns:

• Participate in preparing the annual departmental budget and financial plans. Monitor expenses to increase productivity.
• Maintain inventory levels, managing costs for supplies and labor.

People:

• Manage staffing, assign work, and set performance and development goals.
• Mentor, coach, and provide feedback to staff.
• Ensure compliance with safety and governmental regulations.
• Train staff and provide necessary tools and equipment.
• Promote teamwork through communication with other departments.
• Support deep cleaning and high-volume periods.
• Manage staff leave schedules and conduct performance appraisals.

Guest Experience:

• Inspect and maintain guest areas to ensure quality and satisfaction.
• Perform housekeeping duties to meet guest expectations.
• Address guest complaints and requests promptly.
• Accommodate special guest needs and VIP requests.

What we need from you:

• High School diploma or equivalent plus 2 years of housekeeping experience with supervisory training/experience.
• Strong communication skills and a team player attitude.

Who we are:

Join Crowne Plaza, a leading global hotel brand, committed to creating memorable emotional connections. Our role is to foster an environment where colleagues can make a difference and guests feel valued. If you believe you're a great fit, apply today and start your journey with us.