Assistant Housekeeping Manager

MateCareer; Goa; On-site; IDR 93,353,000 - 140,030,000; Full time

Job summary

JW Marriott Goa is seeking an entry-level management professional to support daily housekeeping, recreation/health club and laundry operations where applicable. You will supervise staff, ensure rooms and public areas are clean, coordinate with Front Desk and Engineering, and help maintain the operating budget.

The role requires a high school diploma or a 2-year degree in Hotel Management, with 1 year housekeeping experience or a related degree with no work experience.

Qualifications

• High school diploma or GED; 1 year experience in housekeeping or related area.
• OR a 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Manages housekeeping operations and budgets; ensures OSHA regulations are up to date.
• Oversees lost and found procedures and room readiness for check-outs.
• Maintains stock inventories and communicates room status to Front Desk promptly.
• Collaborates with Engineering on maintenance needs and enforces loss prevention policies.
• Supervises inspections of guestrooms and public spaces, ensuring quality control.

Skills

Leadership

Customer service

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

Job Number26111267

Job CategoryHousekeeping & Laundry

LocationVagator Beach Road, Goa, India, India, 403509 VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Job Summary

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 1 year experience in the housekeeping or related professional area.
• OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensures knowledge and understanding of OSHA regulations are up to date.
• Oversees all lost and found procedures.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Ensures all employees have proper supplies, equipment and uniforms.
• Assists in supervising an effective inspection program for all guestrooms and public space.
• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Sets a positive example for guest relations.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.â¯Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of âWonderful Hospitality. Always.â by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatâs synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youâre happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandâs namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youâll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatâ™s The JW Treatmentâ¢. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.