Assistant Front Office Manager - Six Senses Uluwatu Bali

IHG Hotels & Resorts; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hotel in Bali seeks an Assistant Front Office Manager to enhance guest experiences while overseeing the Front Office department. The ideal candidate will hold a relevant Bachelor's degree and have comprehensive guest services experience. This role involves strategic operation management and collaboration with team members to fulfill guest needs.

Qualifications

• 2-4 years of front office/guest services experience, including supervisory roles.

Responsibilities

• Maintain efficient operation of the Front Office department.
• Oversee guest arrivals and collaborate with various departments.
• Ensure compliance with policies and best practices.

Skills

Fluency in English

Education

Bachelor’s degree in Hotel Management, Business Administration, or related field

Job description

Assistant Front Office Manager

As Assistant Front Office Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them, embracing our values of local sensitivity, global sensibility, crafted experiences, emotional hospitality, responsibility, fun, quirkiness, and pioneering wellness.

Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars through strategic planning and development, ensuring all directives, practices, and initiatives are implemented, embraced, and adopted within the hotel/resort.

Duties and Responsibilities

As Assistant Front Office Manager, I will assume full responsibility for the efficient operation of the Front Office department to provide exceptional products and services within brand operating standards. The duties include:

1. Having thorough knowledge of all facilities and services offered by the hotel, including types of rooms, their location, layout, selling status, rates, benefits of packages, credit policy, and reservation coding.
2. Understanding the hotel's policy on guaranteed reservations and no-shows.
3. Processing advance deposits on reservations.
4. Tracking future room availabilities based on reservations and determining room rates according to the resort's selling tactics.
5. Overseeing the management of guest history and profile systems in conjunction with the Revenue Manager.
6. Supporting the rooms division and focusing on rejuvenating the room experience.
7. Collaborating with Guest Services, Reservations, Housekeeping, and F&B to ensure guest needs are met and overseeing smooth guest arrivals.
8. Ensuring all policies, procedures, and best practices are in place and enforced.
9. Maintaining a cost-focused approach through training and education.
10. Operating the property in compliance with legal, statutory, and financial requirements, including documentation, reporting, contractual obligations, security, safety protocols, communication standards, and budget controls.

Qualifications

To succeed in this role, I should have the following qualifications, skills, and experience:

1. A Bachelor’s degree in Hotel Management, Business Administration, or related field, plus two to four years of front office/guest services experience, including supervisory roles, or an equivalent combination of education and experience.
2. Fluency in English is preferred.
3. Indonesian citizenship.

This overview provides a general understanding of the Assistant Front Office Manager role at Six Senses Uluwatu Bali. It is not an exhaustive list of duties and responsibilities.

Six Senses Uluwatu Bali is an equal opportunity employer. This policy applies to all employment terms and conditions.

If you don't meet every requirement but believe you're a great fit, we encourage you to apply and start your journey with us today.