Assistant Front Office Manager - Park Hyatt Jakarta

If you're looking for a career with our Inclusive Collection, please click here to view job postings.

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

Park Hyatt Jakarta ID - JW - Jakarta

Front Office

Entry Level Manager

Full-time

Local

Summary

• Assists Front Office Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.
• Monitors Room standards in general, gives suggestions to Department Head to take corrective action where necessary.
• Ensures all Assistant Front Office Managers implement the strict control of room keys.
• Assists in securing external guest accommodation overbooking situations.
• Ensures public areas are clean and up to standard.
• Ensures that all day V.I.P rooms, special requests, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified, and that each room is prepared with the appropriate welcome amenities.
• Ensures that all V.I.P and long stay guests are met on Arrival by an Assistant Manager.
• Works closely with the Housekeeping and Engineering Department to block rooms as necessary for maintenance.
• Liaises and organizes with Housekeeping Department that the established cleaning schedules for VIPs in-house and arrivals are strictly adhered to.
• Coordinates all Repair and Maintenance and reports maintenance job orders through HOTSOS.
• Understands rate structure and promotional rates available.
• Understands the sequence of duties related to any VVIP visits and accords protocol with any VVIP visits.
• Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
• Responds to the results of the Hyatt and ensures that the relevant changes are implemented.
• Ensures that the minimum Brand Standards have been implemented, and that optional brand standards have been implemented where appropriate.
• Ensures that Front Office associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams.”
• Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Ensures that all guest details are entered correctly in accordance with the principles of clean data.
• Be aware of new market trends and service(s) offered by competitor hotels and the industry in general, “be one step ahead” where appropriate.
• Be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.

Qualifications

• Indonesian Nationality with a degree in Hospitality or Business Management.
• Minimum 2 (Two) years experience in a similar position in 5 (five) stars International Hotel Chain.
• Previous experience in Luxury Hotel or international experience is an advantage.
• Strong in leadership and business acumen.
• Excellent English communication skills, strong guest service mindset, and people management & development skills.